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BBB Accredited Business since

Royal Flush Havanese

Phone: (401) 864-3371 95 Old Coach Road, Charlestown, RI 02813

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Royal Flush Havanese specializes in breeding and raising healthy, happy Havanese puppies born and raised in their home in Rhode Island and their dog home in Florida. Royal Flush Havanese are Havanese breeders in RI and FL who service potential new owners from anywhere in the country but especially the New England and southern Florida areas. They do not ship but they will meet new owners any time of day or night who have flown in to pick up their new Havanese puppy! Royal Flush Havanese continues to offer support to new owners 365 days a year and puppy health is guaranteed 6 years!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Royal Flush Havanese meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

21 Customer Reviews on Royal Flush Havanese
Customer Experience Total Customer Reviews
Positive Experience 21
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 21

Additional Information

BBB file opened: April 10, 2008 Business started: 04/01/1997 in RI Business incorporated 08/23/2013 in RI
Type of Entity


Business Management
Ms. Holly Mastroianni, President/Owner
Contact Information
Principal: Ms. Holly Mastroianni, President/Owner
Number of Employees


Business Category

DOG BREEDERS PET BREEDERS All Other Animal Production (NAICS: 112990)

Products & Services

Royal Flush Havanese sells the following brand(s): Havanese, Havanese puppies, Royal Flush Havanese, Royal Flush Havanese Puppies

Royal Flush Havanese offers the following product(s): Dog Havanese, Havanese Puppies, Puppy

Hours of Operation
M: 9:00 AM - 9:00 PM
T: 9:00 AM - 9:00 PM
W: 9:00 AM - 9:00 PM
Th: 9:00 AM - 9:00 PM
F: 9:00 AM - 9:00 PM
S: 9:00 AM - 9:00 PM
Su: 9:00 AM - 9:00 PM
Method(s) of Payment
Refund and Exchange Policy
We guarantee our pups' health for up to 6 years! You have 7 days from the purchase date to bring your pup to the vet and if your vet determines that the puppy is unfit for purchase we will refund your full purchase price or exchange your pup. Our adults and pups have been in excellent health for decades and I expect every pup to be fit for purchase. We do not refund the purchase price or exchange a pup for any other reason although we will use all our resources to rehome your pup or adult if for whatever reason you cannot keep your Havanese. We are available 7 days a week to answer questions and guide you to have the best puppy raising experience possible! Our extensive website is an amazing resource to all puppy owners no matter the breed!
Industry Tips
Pet Insurance - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Royal Flush Havanese has received 5 out of 5 stars based on 21 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.