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BBB Accredited Business since

Beacon Payments

Phone: (877) 986-4445 Fax: (617) 986-4449 25 Temple Pl  Unit 2L, Boston, MA 02111 http://www.beaconpayments.com



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Description

Beacon Payments offers secure, payment processing solutions and merchant services to small, medium and large merchants nationwide; developers, ISV's, and VAR's.

The business states they also assist merchants in achieving and maintaining PCI compliance, an integral part of processing transactions securely. Beacon Payments offers the following product(s): Credit Card Processing Terminals, Pin Pads, and Credit Card Processing Software.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Beacon Payments meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Beacon Payments include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Beacon Payments
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: August 29, 2011 Business started: 03/01/2008 in MA Business incorporated 12/03/2008 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Selenow, Operating Partner Mr. Gerald Kadish, Operating Partner
Contact Information
Principal: Mr. David Selenow, Operating Partner
Number of Employees

140

Business Category

CREDIT CARD – MERCHANT SERVICES CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES CREDIT CARD PROCESSING SERVICE Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Products & Services

Beacon Payments sells the following brand(s): Casio, Clover, Genius by Merchant Warehouse, Hypercom, Leaf, PC America, PointOS, Verifone

Beacon Payments offers the following product(s): Cash Advance, Check Processing, Credit and Debit Card Processing, Gift and Loyalty Card Programs, Mobile Phone Payment Acceptance, Mobile Phone Payment Applications, Point of Sale Equipment

Hours of Operation
M: 9:00 AM - 6:00 AM
T: 9:00 AM - 6:00 AM
W: 9:00 AM - 6:00 AM
Th: 9:00 AM - 6:00 AM
F: 9:00 AM - 6:00 AM
S: Closed
Su: Closed
Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Refund and Exchange Policy
The business states they will refund qualifying purchases within 30 business days.
Industry Tips
Unauthorized Credit Card Billing

Customer Review Rating plus BBB Rating Summary

Beacon Payments has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.