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BBB Accredited Business since

Small Dog Electronics, Inc.

Additional Locations

Phone: (802) 496-7171 Fax: (802) 496-6257 View Additional Phone Numbers 100 Dorset St, South Burlington, VT 05403 View Additional Email Addresses http://www.smalldog.com

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Description

Small Dog Electronics, Inc. sells and services Apple Macintosh computers, iPhones, and iPods from multiple retail stores and a vibrant ecommerce website, Smalldog.com.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Small Dog Electronics, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Small Dog Electronics, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Small Dog Electronics, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 7

Additional Information

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BBB file opened: February 26, 1997 Business started: 01/01/1995 in VT Business incorporated: 01/01/1998 in VT
Type of Entity

Corporation

Business Management
Mr. Don Mayer, C.E.O. Mr. Hapy Mayer, C.O.O. Mr. Edward J Shepard, Marketing & Design Manager
Contact Information
Principal: Mr. Don Mayer, C.E.O.
Number of Employees

41

Business Category

COMPUTERS-DEALERS COMPUTERS-TRAINING COMPUTERS-SERVICE & REPAIR Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Products & Services

Small Dog Electronics, Inc. sells the following brand(s): Apple, Belkin, Canon, Chill Pill Audio, Lacie, M-Audio, Pro Tools, Sony, Toshiba, Viewsonic

Small Dog Electronics, Inc. offers the following product(s): Apple Computer Products and Accessories, Apple computers, iPhone accessories, iPods, Peripherals for Mac and PC.

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Refund and Exchange Policy
Business states that their refund policy is as follows: Please note that ALL mail-order returns must be shipped back to our Waitsfield headquarters: 1673 Main Street, Waitsfield, VT 05673. Unopened item(s) may be returned in the original unopened package within 15 days of your purchase for a full refund in the amount of the then-current price or your original purchase price (whichever is lower, less shipping charges where appropriate). Opened item(s) may be returned within 15 days for STORE CREDIT ONLY. Certain restrictions and exceptions apply. Shipping charges to return the product are your responsibility. Product must be unregistered with complete packaging and support material and ready for sale as a new product. Another shipping charge will be assessed against substituted merchandise. Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item.  At retail locations most often this will happen ‘while you wait,’ but in the unlikely event that a service technician is required to examine the item and the service department is closed, we will ask that you either leave the item with us or return when the service department is open so that we may assess the item prior to issuing a refund, credit or exchange. Refunds for returned merchandise will be made in the form that payment was made. If payment was made by credit card, refund credit must be issued the same credit card as was used for the purchase. If payment was made by cash or check, Small Dog Electronics will issue refund payment by check within 7-10 days. NO CASH REFUNDS will be made at Small Dog Electronics retail stores. Opened software, special orders, configure-to-order computers (CTOs), iTunes and Small Dog Electronics gift cards are not returnable. Special-order custom configurations (CTOs) are subject to restrictions. Most CTOs are not returnable; please reference our full CTO Disclaimer below for more information. Please contact us at support@smalldog.com with any questions about our return policies. Small Dog Electronics reserves the right change these polices without notice. All merchandise that is dead on arrival will be replaced free of additional charge (except for international orders, where the cost of shipping is the customer’s responsibility) within 7 days of receipt. In the case of factory-refurbished Apple products, replacement of DOA products may also be obtained from their customer support at 800-SOS-APPLE.
Alternate Business Names
Hammerhead
Industry Tips
Computer Software - 5 Tips - Video Computers - Software and Services
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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