BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Small Dog Electronics, Inc.

Additional Locations

Phone: (802) 496-7171 Fax: (802) 496-6257 View Additional Phone Numbers 100 Dorset St, South Burlington, VT 05403 View Additional Email Addresses http://www.smalldog.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Small Dog Electronics, Inc. sells and services Apple Macintosh computers, iPhones, and iPods from multiple retail stores and a vibrant ecommerce website, Smalldog.com.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Small Dog Electronics, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Small Dog Electronics, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: February 26, 1997 Business started: 01/01/1995 in VT Business incorporated 01/01/1998 in VT
Type of Entity

Corporation

Business Management
Mr. Don Mayer, C.E.O. Mr. Hapy Mayer, C.O.O. Mr. Edward J Shepard, Marketing & Design Manager
Contact Information
Principal: Mr. Don Mayer, C.E.O.
Number of Employees

41

Business Category

COMPUTERS-DEALERS COMPUTERS-TRAINING COMPUTERS-SERVICE & REPAIR Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Products & Services

Small Dog Electronics, Inc. sells the following brand(s): Apple, Belkin, Canon, Chill Pill Audio, Lacie, M-Audio, Pro Tools, Sony, Toshiba, Viewsonic

Small Dog Electronics, Inc. offers the following product(s): Apple Computer Products and Accessories, Apple computers, iPhone accessories, iPods, Peripherals for Mac and PC.

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Refund and Exchange Policy
Business states that their refund policy is as follows: Please note that ALL mail-order returns must be shipped back to our Waitsfield headquarters: 1673 Main Street, Waitsfield, VT 05673. Unopened item(s) may be returned in the original unopened package within 15 days of your purchase for a full refund in the amount of the then-current price or your original purchase price (whichever is lower, less shipping charges where appropriate). Opened item(s) may be returned within 15 days for STORE CREDIT ONLY. Certain restrictions and exceptions apply. Shipping charges to return the product are your responsibility. Product must be unregistered with complete packaging and support material and ready for sale as a new product. Another shipping charge will be assessed against substituted merchandise. Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item.  At retail locations most often this will happen ‘while you wait,’ but in the unlikely event that a service technician is required to examine the item and the service department is closed, we will ask that you either leave the item with us or return when the service department is open so that we may assess the item prior to issuing a refund, credit or exchange. Refunds for returned merchandise will be made in the form that payment was made. If payment was made by credit card, refund credit must be issued the same credit card as was used for the purchase. If payment was made by cash or check, Small Dog Electronics will issue refund payment by check within 7-10 days. NO CASH REFUNDS will be made at Small Dog Electronics retail stores. Opened software, special orders, configure-to-order computers (CTOs), iTunes and Small Dog Electronics gift cards are not returnable. Special-order custom configurations (CTOs) are subject to restrictions. Most CTOs are not returnable; please reference our full CTO Disclaimer below for more information. Please contact us at support@smalldog.com with any questions about our return policies. Small Dog Electronics reserves the right change these polices without notice. All merchandise that is dead on arrival will be replaced free of additional charge (except for international orders, where the cost of shipping is the customer’s responsibility) within 7 days of receipt. In the case of factory-refurbished Apple products, replacement of DOA products may also be obtained from their customer support at 800-SOS-APPLE.
Alternate Business Names
Hammerhead
Industry Tips
Computer Software - 5 Tips - Video Computers - Software and Services

Customer Review Rating plus BBB Rating Summary

Small Dog Electronics, Inc. has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.