BBB Business Review

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This Business is not BBB accredited

Telestial.com

Phone: (888) 310-4168 Fax: (617) 737-3041 View Additional Phone Numbers 27 Drydock Avenue, 5th Floor, Boston, MA 02210 http://www.telestial.com View Additional Web Addresses


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Description

Telestial.com, also known as e-kit.com is a global provider of integrated communications and internet services, designed to keep travelers in touch.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Telestial.com include:

  • Length of time business has been operating
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Telestial.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: April 24, 2007 Business started: 04/25/2001 in MA Business incorporated: 03/01/1999 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Public Utilities
One South Station, Boston MA 02110
http://www.mass.gov/eea/grants-and-tech-assistance/guidance-technical-assistance/agencies-and-divisions/dpu/
Phone Number: 617-305-3500
Fax Number: 617-345-9101
DPU.Administration@state.ma.us

Type of Entity

Corporation

Business Management
Mr. John Diamond, President Mr. Ricardo Donoso, Administration Manager Mr. Andy Guzman, Customer Administration Manager
Contact Information
Principal: Mr. John Diamond, President
Principal: Mr. Ricardo Donoso, Administration Manager
Principal: Mr. Andy Guzman, Customer Administration Manager
Number of Employees

48

Business Category

CELLULAR TELEPHONE SERVICE E-COMMERCE TELECOMMUNICATIONS SERVICE PREPAID PHONE CARDS-RETAIL

Method(s) of Payment
MasterCard
Visa
American Express
Discover
Online
Refund and Exchange Policy
The business states that their refund policy is as follows: Unconditional 7 day refund for returns in original packaging.
Alternate Business Names
Ekit.com, Inc.
Industry Tips
Five Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Telestial.com has received 4.23 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.