BBB Business Review
This Business is not BBB accredited
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Telestial.com, also known as e-kit.com is a global provider of integrated communications and internet services, designed to keep travelers in touch.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Telestial.com include:
- 26 complaints filed against business
Factors that raised the rating for Telestial.com include:
- Length of time business has been operating.
- Response to 26 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||26|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Department of Public Utilities
One South Station, Boston MA 02110
Phone Number: 617-305-3500
Fax Number: 617-345-9101
Type of Entity
Business ManagementMr. John Diamond, President Mr. Ricardo Donoso, Administration Manager Mr. Andy Guzman, Customer Administration Manager
Number of Employees
CELLULAR TELEPHONE SERVICE E-COMMERCE TELECOMMUNICATIONS SERVICE PREPAID PHONE CARDS-RETAIL
Method(s) of PaymentMasterCard
Refund and Exchange PolicyThe business states that their refund policy is as follows: Unconditional 7 day refund for returns in original packaging.
Alternate Business NamesEkit.com, Inc.
Industry TipsFive Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview