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Find a Location

Breakwater Design & Build, Inc. has 1 locations, listed below.

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    Business ProfileforBreakwater Design & Build, Inc.

    Building Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Breakwater Design & Build Inc. specializes in residential projects.  The business services include, but are not limited to building restoration, additions, remodeling, renovations, custom homes, kitchens, baths, and more.

    Business Details

    Location of This Business
    461 Commercial St, Rockport, ME 04856-4455
    BBB File Opened:
    7/19/2004
    Years in Business:
    25
    Business Started:
    1/1/1999
    Business Incorporated:
    5/7/1999
    Type of Entity:
    Corporation
    Number of Employees:
    9
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Michael Jones, President
    Contact Information

    Principal

    • Mr. Michael Jones, President

    Customer Contact

    • Mr. Michael Jones, President
    Additional Contact Information

    Fax Numbers

    • (207) 230-0920
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/08/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We hired Breakwater to do some renovations to a house we purchased in South Thomaston. They began work while the house was empty, and most work was completed before we moved in late May 2021. When we arrived, we were aghast at the dust covering all the floors and many walls. I spent hours cleaning the dust. We were also shocked at the poor workmanship in refinishing the hardwood floors. The floor sealing and finishing was so uneven; finish was applied over dirt, and was completely missing in multiple areas. Management came to review our issues and it seemed that it was the first time they had seen the refinished floors. They would not acknowledge responsibility for the dust. Due to ordering issues, the backsplash wasn’t installed until after we moved in. The employee sent to do the install struggled with the task and the result is a backsplash with unevenly installed tile with grout that has ridges and is missing in multiple areas. We were charged extra for this install with a false claim that the overage was because the tile was more expensive than planned. We find this is false. Painting the front door was also done after we moved in and was done with only part of the door sanded, part of the door primed, and poor quality paint, resulting in a door where all the brush strokes and some of the underlying paint shows through. We asked for compensation and Breakwater offered to have the same people return and make another attempt to restore the floors and front door. We don’t have confidence that people who didn’t show expertise to do the work the first time would do a commendable job with another attempt. Attached is a more detailed copy of the notice we provided to Breakwater. They refused to even come to our house to see the backsplash and front door.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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