BBB Business Review

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This Business is not BBB accredited

Rochester Tire & Auto

Phone: (802) 767-3225 123 North Main Street, Rochester, VT 05767


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Description

Rochester Tire & Auto specializes in domestic and foreign auto repairs and tires.  The business services include but is not limited to oil changes, shocks, tires, batteries, mufflers, transmissions, diagnostic service, spark plugs, engine repairs and more.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rochester Tire & Auto include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rochester Tire & Auto
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 07, 2014 Business started: 01/01/2003 in VT
Type of Entity

Sole Proprietorship

Business Management
Mr. Michael Ketchum, Owner
Contact Information
Principal: Mr. Michael Ketchum, Owner
Number of Employees

4

Business Category

AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE DEALERS-ANTIQUE & CLASSIC RADIATORS-AUTOMOTIVE TRANSMISSIONS-AUTOMOBILE AUTOMOBILE DIAGNOSTIC SERVICE AUTOMOBILE SUNROOFS ALTERNATORS & GENERATORS-AUTOMOTIVE AUTOMOBILE WHEEL ALIGNMENT, FRAME & AXLE SERVICING AUTOMOBILE REPAIRING-EXOTIC & EUROPEAN CARS AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS AUTOMOBILE TUNE UPS HEATERS-AUTOMOTIVE SPRINGS-AUTOMOTIVE-SALES & SERVICE AUTO REPAIR & SERVICE - DIESEL AUTO REPAIRING-FOREIGN AUTO SERVICE - SPECIALTY PARTS CONSULTANTS - AUTO REPAIR AUTOMOBILE PARTS & SUPPLIES-NEW AUTOMOBILE PARTS & SUPPLIES-USED & REBUILT AUTOMOBILE PERFORMANCE, RACING & SPORTS CAR EQUIPMENT AUTOMOBILE RADIOS & STEREO SYSTEMS SALES & SERVICE All Other Automotive Repair and Maintenance (NAICS: 811198)

Hours of Operation
M: 7:00 AM - 8:00 PM
T: 7:00 AM - 8:00 PM
W: 7:00 AM - 8:00 PM
Th: 7:00 AM - 8:00 PM
F: 7:00 AM - 8:00 PM
S: 7:00 AM - 8:00 PM
Su: 7:00 AM - 4:00 PM
Service Area
Rochester Tire & Auto provides their services in VERMONT.
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a Used Car Finding a Reliable Automobile Repair Shop - 5 Tips - Video Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.