BBB Business Review

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This business is not BBB accredited.

Palmer Spring Company

Phone: (207) 772-0121 Fax: (207) 772-4699 355 Forest Ave  PO Box 8009, Portland, ME 04101 http://www.palmerspring.com/


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Description

Palmer Spring Company is engaged in the installation and repair of brakes, springs and front ends.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Palmer Spring Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Palmer Spring Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 28, 2006 Business started: 01/01/1849 in ME Business incorporated 01/01/1963 in ME
Type of Entity

Corporation

Business Management
Mr. David E. Weeks, President
Contact Information
Principal: Mr. David E. Weeks, President
Number of Employees

15

Business Category

AUTOMOBILE REPAIRING & SERVICE SNOW REMOVAL EQUIP. MUFFLERS & EXHAUST SYSTEMS-ENGINE AUTOMOBILE AIR CONDITIONING EQUIPMENT AUTOMOBILE ACCESSORIES MACHINE SHOPS TRUCK REPAIRING & SERVICE AUTOMOBILE DIAGNOSTIC SERVICE TOOLS TRUCK EQUIPMENT & PARTS AUTOMOBILE WHEEL ALIGNMENT, FRAME & AXLE SERVICING AUTOMOBILE REPAIRING-EXOTIC & EUROPEAN CARS AUTOMOBILE WHEEL ALIGNMENT & AXLE SERVICING AUTOMOBILE TUNE UPS BRAKES-MANUFACTURERS & DISTRIBUTORS BRAKE FLUIDS SPRINGS-AUTOMOTIVE-SALES & SERVICE BRAKE SHOE BONDING & EXCHANGING SPRINGS - COIL, FLAT, ETC - DISTRIBUTORS & MFG. WHEEL ALIGN, FRAME & AXLE SERVICE EQUIP. & SUPPLIES BRAKE SERVICE General Automotive Repair (NAICS: 811111)

Products & Services

Palmer Spring Company sells the following brand(s): CURTIS PLOWS, DAYTON, DIAMOND PLOWS, EUCLID, FIRESTONE, GOODYEAR, HENDRICKSON, HOLLAND, MERITOR, MEYERS PLOWS, TRIANGLE, WESTERN PLOWS

Palmer Spring Company offers the following product(s): BRAKE PARTS, FIFTH WHEELS, FRONT END PARTS, PLOWS, SANDERS, SPREADERS, SPRINGS, SPRINGS PARTS, SUSPENSION PARTS, TOOLS

Method(s) of Payment
Cash
Check
Visa
MasterCard
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Customer Review Rating plus BBB Rating Summary

Palmer Spring Company has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.