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BBB Business Review

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BBB Accredited Business since

JR's Automotive, Inc.

Phone: (617) 441-2882 Fax: (617) 354-2881 1725 Massachusetts Avenue, Cambridge, MA 02138 http://www.trustthisbiz.com/massave_gulf


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Mass Ave Gulf/JR's Automotive provides gasoline, auto and truck repair and preventative maintenance service for both domestic and import vehicles. The company provides full auto/truck repairs, tune ups, oil changes, brakes, alignments, mufflers & exhaust, tires, auto inspection, electrical, transmission, full engine & diesel, diagnostic and Fleet repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that JR's Automotive, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for JR's Automotive, Inc. include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on JR's Automotive, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: June 29, 2009 Business started: 01/10/2001 in MA Business incorporated 01/10/2001 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
http://www.dot.gov/
Phone Number: 202-366-4000 / TTY = 1-800-877-8339 or 855-368-4200
The number is 600550.

Type of Entity

Corporation

Business Management
Mr. Aziz Nasr, Management
Contact Information
Principal: Mr. Aziz Nasr, Management
Number of Employees

5

Business Category

AUTOMOBILE REPAIRING & SERVICE MUFFLERS & EXHAUST SYSTEMS-ENGINE TRANSMISSIONS-AUTOMOBILE SERVICE STATIONS-GASOLINE & OIL AUTOMOBILE WHEEL ALIGNMENT & AXLE SERVICING AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE INSPECTION STATIONS AUTOMOBILE DIAGNOSTIC SERVICE General Automotive Repair (NAICS: 811111)

Service Area
JR's Automotive, Inc. provides their services in MASSACHUSETTS.
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

JR's Automotive, Inc. has received 3.89 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.