Customer ReviewsforAuto Europe, LLC

**************** with ****** to book the rental was excellent. He did several searches to find the best locations for pick up and drop off, as well as the best car and rate for us. Hopefully, our experience on site with the rental will be just as good.

I booked a car through Auto Europe in late August for a trip this September, 2023 in ***************. Paid for full insurance including theft protection, booked a mini car, **** 500 or equivalent. Upon arriving at the Europecar dealer in *******, ****** the salesperson convinced us on upsizing the car with the rationale that we would need a larger engine for driving the car on the freeway and in the hill country outside of *******. He claimed that the mini car was intended only for intercity use. Why would I even rent a car for this purpose in *******, when the public transportation and/or walking would be a much simpler option? He then also sold us on upgraded insurance. Being unsure whether my original booking was for comprehensive insurance and because it was a first time driving in ******, my wife and I decided to play it safe and upgrade. Now, weeks later, I am able to confirm that I did book the original rental with full insurance so now Ive paid for that service twice. I feel cheated for that alone.On top of all this however, more than a month after we returned the car, we were charged two Administrative Fee-Fines of 45 euros each, with no further explanation. We came to find out that we had additionally received two speeding violations for 51 and 53 km/h in a 50 km/h zone. Ridiculous of its own accord that this is a speeding violation, it added insult to injury that on top of the 90 euro fines we were charged by the ****** government we were also charged these two 45 euro fines by Europecar. I am now discovering that they charge these fines for the additional step of turning over your information to the ****** authorities, like that takes any real additional input on their part. Overall, we felt scammed by this whole rental process and would absolutely not rent from Auto Europe or Europecar again. It would be nice if they would take some action at least to refund the doubly charged insurance but even that *** be asking too much from them.

We booked a car through Auto Europe, but they withdrew almost 2000$ from the account and did not warn us that they needed 3 days to find the car. As a result, there was no car for the desired date. And it's good that I myself called them in advance to clarify why the booking was not confirmed. Otherwise, we would have learned this information on the day of departure with suitcases in our hands. And now we need to wait around a week to get our money back.

i've had a good experience with Auto Europe twice this year (2021) I can't speak for the other experiences in the past, but they were so nice with me and very easy to use

(A copy of my email to Auto Europe) I apologize in advance for the length of this email. It is my understanding COVID has closed your office with staff working from their homes. I spoke with ******* by telephone, and she gave me this email address. There are several issues I would like to address with your company and/or Europcar that created excruciating discomfort in renting an automobile. The rental was arranged though our travel agency, ********************, **************, *******. This was for me and my two sons to travel in *******. The attached Exhibit A discloses the details of our rental. I paid for the rental in advance on the price quoted. See Exhibit B where the charge was posted to my account on August 12th. The pickup time was scheduled for 2:00 PM on the 21st day of September. It was my understanding our rental was for a ********* We arrived at the Europcar counter at 4 PM on the scheduled date. The counter agent (name on Exhibit C) told me they hold reserved automobiles for only one hour. I told him I prepaid for this vehicle. He told me it was released to another party. They had only one comparable automobile available, an electric Audi. I felt that I did not have a choice and elected to take the Audi. This was a mistake. As a footnote to our dealings with the counter clerk, he was rude and distant to our plight. I asked him where the nearest restroom was and claimed he didnt know. I believe he didnt care. We drove to Darmstadt to spend the night before driving to our destination, **************. Leaving Darmstadt, we decided to charge the battery at an autobahn charging station. We made several attempts to open facilitate charging without any success. A kind ****** gentlemen told us we need a yellow card to access the autobahn charging stations. We did not receive one from the rental agent. We drove to ************** and checked into our hotel. While driving to locate a restaurant, we noticed a Europcar rental agency. We drove in and told him our situation and we were not happy with the electric Audi. Meanwhile, my son went across the street to an Audi dealership to speak with them about charging the Audi. My son told him of our Autobahn experience. The gentleman at the dealership could not understand why the rental agency did not give us one of the yellow charging cards. The gentlemen at the rental agency told us they could not do anything. They do not have charging stations or have any electric automobiles. I asked him to call his management, let them know we were extremely unhappy with the Audi and would like another vehicle. After several telephone calls, they finally agreed to swap our electric vehicle for a diesel Audi. September 24rh, we returned the Audi to the rental car lot at the *****************. Monday, September 27th, I received the attached email (Exhibit F) in ******. I can not read ******. Attached was a PDF file, an invoice. It appears they charged my **** card ****** Euros or about $1,012 in ** dollars. Then the next day, my **** account has a credit for $1,133.10. I am extremely confused with the arithmetic on this rental. I would like to summarize as follows:1.You should dismiss the counter agent at the ********* railroad station. He was rude and disconcerting. Show him where the restrooms are located. 2.You should hold a prepaid rental car for more than one hour. There should be an advanced disclosure if, in fact, they hold cars for only one hour. 3.Never rent an electric driven vehicle to anyone who has never owned or driven one. 4.The arithmetic on the true amount of my rental is convoluted. I still dont know what was paid or what was owed and where I stand. Needless to say, I am a very dissatisfied customer. This may not be an ********************** problem but certainly tarnishes your company for dealing with Europcar. I look forward to hearing from you.