BBB Accredited Business since
Phone: (617) 383-7655
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The Motorsport Lab is a media agency that specializes in designing and implementing events and engagements using sports cars. In addition, they offer "Supercar Experiences" which allows the customer to learn to drive a sports car in 60 minute or weekend long adventures. Ferraris, Lamborghinis and Aston Martins are available.
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A BBB Accredited Business since
BBB has determined that The Motorsport Lab, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Motorsport Lab, Inc. include:
- 7 complaint(s) filed against business
Factors that raised the rating for The Motorsport Lab, Inc. include:
- Length of time business has been operating
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Ray Chang, Partner
Number of Employees
AUTOMOBILE PERFORMANCE, RACING & SPORTS CAR EQUIPMENT DRIVING INSTRUCTION BUSINESS PROMOTIONS - GENERAL Outdoor Advertising (NAICS: 541850)
Products & Services
The Motorsport Lab, Inc. sells the following brand(s): Ferrari, Lamborghini
Refund and Exchange PolicyThe company states on it's website: "Our refunds and rescheduling policy are similar to making changes to airline reservations. Refunds: You have 24 hours after you originally schedule your experience to another date or cancel for a full refund, at no charge. Thereafter, no refunds will be issued. Rescheduling: 1) Before 7 days of your experience, you will be charged a $50 change fee to reschedule your experience. 2) Within 7 days of your experience, you will be charged a $99 change fee to reschedule your experience. 3) If you reschedule again, you will be charged the above-mentioned fees again. Deal vouchers like a Groupons will not be issued refunds and must comply with specific terms and conditions."
Service AreaThe Motorsport Lab, Inc. provides their services in FLORIDA, MAINE, MASSACHUSETTS, NEW HAMPSHIRE.
Consumers who purchase coupons or certificates for an experience with the business are encouraged to review the business' website for terms and conditions that may apply.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview