Business ProfileforAutoFair Ford of Haverhill

Hello,February 4, **** is the date the incident occurred, but I will start with the back story on why I chose Autofair **** in Haverhill MA.I purchased my current vehicle from this business 5 years ago and at that time had a positive experience. I purchased a brand new 2018 **** Explorer at that time. I put over $12,000.00 cash down at that time and financed the rest. On February 4, **** my husband and I visited Autofair **** in Haverhill MA. as we are looking for a newer vehicle for our growing family! I was greeted in the parking lot by a Salesman who came charging at us, and introduced himself as ****. I explained that I had spoken to a ***** over the phone and let her know I was coming and that I was interested in two white explorers, one was *** and the other was the ST. Right away **** asked about our finances and after I told him I didnt want to get into a payment above $600 he insisted I needed to look at a car closer to $25,000! This was the third dealership I went to, and not one other salesman said this to me. Unfortunately his treatment and judgement got much worse. I have never in my life been so offended!**** finally after 1.5 hours allowed me to test drive the *** but would not let me drive the ST. He wanted me to look at the floor model that you cant even turn on. He then sat me down and said if I can make this deal work for you today, I want you to sign that you will buy the car today! I obviously refused and was completely puzzled as none of the other dealerships requested this! Then he continued on by highly insulting my husband and myself, calling us tire kickers, he also was only willing to test drive one car with us! Then continued to say when he was 23, he was also that a****** who would stop by a dealership on a nice day to drive nice cars I honestly am crying typing this to you. I told him that was highly insulting and he insisted management sent him over to say that!! He then decided to ask for numbers even though I wouldnt sign. I told my husband we should leave and he suggest we wait for the numbers as we had already been there now 3 hours and got nothing accomplished!! The finance guy walked over with **** and showed me an ASTRONOMICAL payment of over $1000 per month! My husband and I stood up, shook the finances guys hand and explained that we were highly insulted and explained the remark his salesman **** made to us. The finance guy seemed confused by why we were upset at first. My husband and I left. About 10 minutes later we received a phone call from the ** ***************************** who had heard what happened. His first response was to defend his salesman, and once he sensed that I wasnt wanting to defend him, he miraculously pulled out monthly payment number and a much better deal than what was originally mentioned to us?! He didnt want another bad review, as he has several with the BBB! I am obviously hesitant to give this establishment my business after their salesman treated me the way he did! I have a corporate position at Mass General ******* which is the largest health care corporation on the Northshore, and growing every single day! My role as a Nurse/Clinical Staff Educator is to ensure our patients are always treated with nothing but the best care and respect! Although my position is not a sales position, I can assure you there is always customer service involved. I strive to implement that into all of my students and staff. I whole heartedly hope you understand how much a comment and treatment like that can affect a human being! If my staff ever treated anyone the way that ************* treated my husband and I today, they wouldnt work for us! I also would like to remind you that I went to two dealerships prior to yours (*************************) as I mentioned to you, and not one salesman acted the way yours did today! I felt respected and heard! I own my home in *******, Haverhill isnt even close to me, but I came to you after paying a babysitter to watch my child because you came highly recommended 5 years ago, and my experience was very different then! I truly hope you can do the right thing!Best,***************************