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Find a Location

Metrowest Subaru has 1 locations, listed below.

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    Business ProfileforMetrowest Subaru

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    MetroWest Subaru is a Subaru dealership selling new and used vehicles. Additionally they offer financing, vehicle maintenance, repair service and parts. See their website for inventory and additional information.

    Business Details

    Location of This Business
    948 Worcester Road, Natick, MA 01760-2033
    BBB File Opened:
    12/1/2005
    Years in Business:
    18
    Business Started:
    12/1/2005
    Business Incorporated:
    10/19/2005
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    38
    Alternate Business Name
    • Metrowest Subaru LLC
    Hours of Operation

    Primary

    M:
    7:30 AM - 8:00 PM
    T:
    7:30 AM - 8:00 PM
    W:
    7:30 AM - 8:00 PM
    Th:
    7:30 AM - 8:00 PM
    F:
    7:30 AM - 6:30 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    12:00 PM - 5:00 PM
    Business Management
    • Mr. Michael Petrick, General Manager
    • Mr. Frank Hanenberger, Dealer/Principal
    Contact Information

    Principal

    • Mr. Frank Hanenberger, Dealer/Principal

    Customer Contact

    • Mr. Michael Petrick, General Manager
    • Mr. Frank Hanenberger, Dealer/Principal
    Additional Contact Information

    Fax Numbers

    • (508) 315-5176
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tucker C

    1 star

    11/14/2023

    My wife and I bought a used Subaru from this dealer on 11/11/23. The salesman **** was nice and not pushy, he was the exception. We had read many positive reviews, and the promise of outstanding customer service on dealer website. C Previously we had put a deposit on the car we wanted to hold, but couldnt get back to buy it for a couple weeks as my father had a stroke. Upon arrival to purchase we asked ****(salesman) if they would please honor the recently reduced price of ****** on Subaru website. **** asked the manager who came out and was immediately very confrontational and irritated with us for asking this question. He loudly stated we had taken too long to return, that price drops happen a lot and he gets this stuff all the time. When I asked him Id appreciate if hed honor the newly advertised lower price he said loudly ABSOLUTELY NOT! We are both surprised at how immediately rude he was to our question, and the total disregard he showed f FCC us as paying customers. A simple explanation would have been fine. We were never rude to him and did not deserve this treatment, no customer does. This was not the car buying experience we wanted or expected. Unfortunately after leaving we both felt this was a dealership wed never recommend or set foot in again. No one should feel berated or talked down to for asking a simple question on a car they are buying!

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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