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BBB Business Review

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BBB Accredited Business since

Lannan Chevrolet of Lowell, Inc.

Phone: (978) 458-2526 Fax: (978) 446-9992 831 Rogers Street, Lowell, MA 01852 View Additional Email Addresses http://www.chevroletoflowell.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Lannan Chevrolet of Lowell specializes in the Service, Sales, and Repair of new and used automobiles.  The business services include an Express Lube department, substitute transportation availability, and much more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lannan Chevrolet of Lowell, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lannan Chevrolet of Lowell, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Lannan Chevrolet of Lowell, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 16, 1995 Business started: 06/16/1995 in MA Business incorporated 07/28/2005 in MA
Type of Entity

Corporation

Business Management
Mr. Stephen Lannan, President Mr. Steve Alesse, General Manager Mr. Joe Baker, General Sales Manager
Contact Information
Customer Contact: Mr. Steve Alesse, General Manager
Customer Contact: Mr. Joe Baker, General Sales Manager
Principal: Mr. Stephen Lannan, President
Number of Employees

50

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE BODY REPAIRING & PAINTING AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE DETAILING AUTOMOBILE REPAIRING & SERVICE EQUIPMENT & SUPPLIES AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS AUTOMOBILE REPAIRING COLLISION AUTOMOBILE DEALERS-USED CARS New Car Dealers (NAICS: 441110)

Products & Services

Lannan Chevrolet of Lowell, Inc. sells the following brand(s): General Motors

Lannan Chevrolet of Lowell, Inc. offers the following product(s): New and Pre-Owned Vehicles

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Financing
Refund and Exchange Policy
The business states they honor all General Motors warranties.
Service Area
Lannan Chevrolet of Lowell, Inc. provides their services in MASSACHUSETTS.
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Lannan Chevrolet of Lowell, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.