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          First Ford, Inc. has 1 locations, listed below.

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            Business ProfileFirst Ford, Inc.

            New Car Dealers

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            Contact Information

            292 William S Canning Blvd

            Fall River, MA 02721-2370

            Get Directions
            Visit Website
            Email this Business

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            11:00 AM - 5:00 PM

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            First Ford, Inc. specializing in the sales of New Ford Auto Sales.  They also have a wide range of all makes and models used automobiles.

            Business Details

            Location of This Business
            292 William S Canning Blvd, Fall River, MA 02721-2370
            Email this Business
            BBB File Opened:
            3/6/2003
            Business Started:
            3/6/2003
            Business Incorporated:
            5/21/2012
            Type of Entity:
            Corporation
            Number of Employees:
            50
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            11:00 AM - 5:00 PM
            Business Management
            • Mr. Robert Rocha, General Sales Manager
            Contact Information

            Principal

            • Mr. Robert Rocha, General Sales Manager

            Customer Contact

            • Mr. Robert Rocha, General Sales Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/11/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            Pre Ordered a Brand New Bronco, put a $100 deposit down for my reservation. Received VIN from **** and everything, they stated the dealer sold it to someone else. I waited called the dealer, no response. Had to call Corporate to get status. They are not only giving me my $100, ignoring me, they sold it!!!! They knew it was mine, sent to that location as I requested for me, waited months. So ethical, not to mention criminal selling someone else's reservation. They are still ignoring me even after posting bad review. So frustration who does that?? Reached out several times, email and voicemail because no one calls back.Emails like this I received recently and nothing.Thank you for reserving your Bronco through First Ford ! Once more information is released I will be more than happy to reach out. We look forward to doing business with you thank you for your patience, I will be in touch! Thank you, ******************* First Ford ************
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Heartbroken

            03/30/2022

            I ordered a **** Bronco on 7/2020. Paid $100 to **** on 7/2020 and then an additional $900 to First Ford on 3/19/2020 for a 4 door **** Bronco.I Got emails from **** telling me I have price protection, mailings of hammocks, calendars and posters thanking me for my Bronco order.Never signed anything, my fault but when I ordered it, it was pre-covid... a different world.I get notification via email from **** on 1/22/2022 that my Bronco 2022 is being built. Mind you I ordered a 2020 July of 2020.My order is a 2 door not a 4 door**** I call the dealer and I am told the price is $5000 over MSRP.I file a complaint with **** on 2/15 CAS ******** in anticipation of my car coming in- a car I did not order.I NEVER get a call back 2 calls after filing the complaint. Why should I pay $5000 over for a car I ordered 1 year and 5 months ago that is coming in that is not what i ordered?My truck comes in 3/18. It is not what I ordered! I call **** to follow up on my complaint**** Poor woman on the phone can send my call to NO ONE**** No where to escalate.I go to the dealership to drive the truck ordered under my name**** I don't want it. Not a 4 door, not what I ordered and they have had my $1000 for literally 2 years**** They low ball my trade and tell me I have to pay $5000 over MSRP if I want it.I went into this transaction 2 years ago hoping for a vehicle that i have always wanted. I have been driving carpool and minivans for years. This was suppose to be my dream car. I was willing to wait.I did all that was asked. In the end, the car I ordered did not come in. They had my money for 2 years. They told me if "i wanted it" I had to pay $5000 over MSRP and they low balled my car. In closing, the only person who got hurt here was me, First Ford sold my bronco for $10,000 over MSRP and I cannot get my dream car as it takes 2 years for them to come in.

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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