Business ProfileforDemelo Heating & Air Conditioning Inc.

On 4//52022, we hired Demelo technician to repair boiler ignition problem. During the initial phone call, we were told that the rate of charge will be $185/hour. The technician came and spent 2 hours (between 10:40 am to 12:40 am) performing the repair - cleaning the fire chamber, replacing pressure relief, expansion tank and auto fill valve. The problem was that the invoice of $1389 later had charges both falsely calculated and grossly inflated parts cost. 1) The labor was charged for 3 hours when the actual service performed was only 2 hours. When complained about this, they acknowledged that the actual service was only 2 hours but the extra time was for travel time. This is completely unethical as travel time charge was not mentioned prior to the service. Their website lists two dozen towns for their service coverage and Watertown is one of them. So there should not be any special arrangement for traveling to our address. In addition, the invoice already had a separate charge of $45 for travel. So we are doubly charged for travel time. 2) Their parts cost in the invoice is greatly inflated. The same part found in Amazon.com website was 2-3 times cheaper, as noted below. Expansion tank: $189.99 on the invoice. Amazon.com price: $70.50 Auto fill valve: $442.89 on the invoice. Amazon.com price: $128.35 Pressure relief valve: $89.70 on the invoice. Amazon.com rice: $34.98 In total, Demelo overcharged us by 185 + 119 + 314 + 55 = $673. That’s roughly half the invoice total! Therefore, I firmly request Demono HVAC to correct these charges with clear conscience and refund $673 to us.