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Find a Location

Sila Heating Cooling Plumbing Electrical has 1 locations, listed below.

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    Business ProfileforSila Heating Cooling Plumbing Electrical

    Residential Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/23/2013

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sila Heating, Cooling, Plumbing & Electric specializes in commercial and residential heating, air conditioning and electrical projects.  The business services include, but are not limited to the following: Heating, High Velocity Central A/C, Air Quality, Service Plan / Maintenance, Generators, Split Ductless Systems, Hot Water Heaters, Geothermal Heat Pump, Drain Clearing, Camera Inspections, Sewer Line Repair, Sewer Line Install, and Trenchless Sewer Line Install.

    Products & Services

    High Velocity, Split Systems, Replacements, Repairs, Central Heating & A/C Systems , High velocity Systems , Ductless Mini-split Systems , Water Heater Storage Tanks, Electrical Panel Replacement and Service Upgrade, Electrical Safety Inspections, Electrical Whole-Home Surge Protection, Heating Systems, Plumbing Installations, Plumbing Repairs, Plumbing Replacements, Drain Clearing, Camera Inspections, Sewer Line Repair, Sewer Line Install, Trenchless Sewer Line Install

    Business Details

    Location of This Business
    12 Manison St, Stoneham, MA 02180-3160
    BBB File Opened:
    6/26/2013
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Started Locally:
    1/1/2001
    Business Incorporated:
    6/25/2020
    Accredited Since:
    12/23/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    49
    Alternate Business Name
    • Sila Services, LLC
    Hours of Operation

    Primary

    M:
    7:00 AM - 6:30 PM
    T:
    7:00 AM - 6:30 PM
    W:
    7:00 AM - 6:30 PM
    Th:
    7:00 AM - 6:30 PM
    F:
    7:00 AM - 6:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Andrew Moffatt, Marketing Director
    • Mr. Gene Malinowski, CFO
    • Mr. Anthony Consoles, Regional Manager
    Contact Information

    Principal

    • Mr. Gene Malinowski, CFO

    Customer Contact

    • Mr. Andrew Moffatt, Marketing Director
    • Mr. Anthony Consoles, Regional Manager
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike B

    1 star

    07/10/2024

    Terrible company, think twice! Our ********** Mini split was blowing warm air and not cooling. Called ****, tech arrived, charged $90.00 and I was told that the problem is a bad "line-set" and that it was on a recall by **********. Tech ended service with "it'll be $5,000.00+ to repair/replace the line set and $23,000.00 to replace the system. Hearing the recall statement I called ********** (the system is still under warranty) and was told there are no recall's for a line-set and 2., that I might want to think about contacting another company. Called another company, tech came and did a "nitrogen test" and found the line-set was fine and not defective. Tech said all you need is a system "charge (freon-refrigerant) which he did, and the system is running just fine! I have not received a bill yet but it's in the $300.00 range. Anyway, **** followed up with a salesman coming to our house, pushing to sign up for the new system. Told him what happened, the other company coming, system running, etc., crickets! Long story short, this is a scam, a scheme, whatever you want to call it. I can only imagine how many others have paid **** for repairs they didn't need or worse, bought a new system! I may contemplate a class-action but that's another story. I'd be curious to find out exactly how many others got led down the same road. Crooks is the only word that comes to mind. Sad to say, but think twice before you spend your hard earned money with this company and get a 2nd opinion!!

    Sila Heating Cooling Plumbing Electrical Response

    07/11/2024

    ****************** day. I just tried giving you a call at ************** but I cant seem to get through. I am reaching out regarding the recent HVAC service visit for your home in ****** on June 13th, 2024. It seems that there was a miscommunication during our visit. It is correct that there isnt any lawsuit against ********** because the recall/lawsuit was on the line set portion, which was manufactured by PDM, not **********. Our technician should have been more specific on the details of the recall/lawsuit. I have attached a letter from 2020 referencing the recall/lawsuit on the line set from PDM. In response to the other companys solution, if a system needed to be recharged, there is a possibility that the system has a leak. It wont be a guaranteed long-term solution and depending on how much the system is used, it will get to a certain point of needing to be recharged again either weeks or months later. I can assure you that our companys practice is not to deceive our customers in any shape or form. Our company is up to date with the industry and have outstanding relationship with the vendors and manufacturers we work with that is why we are aware of the recall/lawsuit from PDM. I understand your position if you have lost trust in us and will not provide us with another chance, so for the sake of customer service, since you were not entirely satisfied with our service and to move forward positively, I can process a refund of the $90 you provided on June 13th in exchange for taking down the negative review on BBB. Hoping to hear from you.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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