Business ProfileforiRobot Corporation

I owned a shark previously and it worked pretty good. It wasnt a fancy one but it did its job. After several years, it finally died. I decided I wanted to get the robot mop (I have a husky and muddy paw prints are a huge problem 3 out of the 4 seasons) and wanted to get a vacuum that talked with the mop so I switched to iRobot. I started with the i3 which did its job but after 7 months (literally the day after I put in replacement parts that were not iRobot) I smelt something burning and the brush melted to the metal part that it rests on. I do not believe it happened because of off brand replacement parts, but I knew they wouldnt cover it so I decided I needed a new one. I thought long and hard about which device I was going to purchase this time. I was debating between the i5 self emptying and the j7 not self emptying. I have a 19 year old dog who has incontinence issues occasionally (esp when Im at work) so I decided I would go with the j7 as its guaranteed not to run over pet waste. I bought the vacuum at **** on 3/24. Came home today to find it covered in pet waste. Called the company and sent in pictures of the device covered in ****, my floors covered and my digital copy of my receipt. I was first told my receipt wasnt valid because it didnt have a shipping address (I bought it in the store) when I finally argued that point enough, I then got the excuse that it did not say **** club receipt on the digital receipt. Its clearly printed at the top of the receipt. After arguing for over an hour and requesting multiple supervisors, hanging up and calling back to get a different agent, they finally agreed to accept my receipt and will send me a new one. I have never had a company that made things this difficult or one that refuses to honor a digital receipt. When this machine dies and I need to replace it, it will 100% not be an iRobot product