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Description

Robertson's GMC Truck, Inc., is an authorized GMC truck dealer offering automotive sales, parts, service and body repair services. The company also sells used cars and trucks. Towing service is also available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Robertson's GMC Truck, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Robertson's GMC Truck, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Robertson's GMC Truck, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: February 05, 1986 Business started: 01/01/1985 in MA Business incorporated 06/26/1985 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Professional Licensure
1000 Washington Street, Boston MA 02118
http://www.state.ma.us/reg
Phone Number: (617) 727-3074 or Consumer Line: (617) 727-7406
Fax Number: (617) 727-1944

Type of Entity

Corporation

Business Management
Ms. Alison Robertson, Dealer Mr. Howard Robertson, President Mr. Mark Lowney, Sales Manager Mr. Andrew Stevenson, Service Manager
Contact Information
Principal: Ms. Alison Robertson, Dealer
Principal: Mr. Howard Robertson, President
Number of Employees

27

Business Category

TRUCK DEALERS AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE DEALERS-USED CARS AUTOMOBILE DEALERS-NEW CARS TRUCK REPAIRING & SERVICE New Car Dealers (NAICS: 441110)

Products & Services

Robertson's GMC Truck, Inc. sells the following brand(s): GMC, HINO

Robertson's GMC Truck, Inc. offers the following product(s): Acadia, Parts , Savana van, Sierra, Terrain, Trucks , Vehicles

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 4:00 PM
Su: Closed
Method(s) of Payment
Cash
Check
American Express
Visa
MasterCard
Preferred Owner Card    
Discover    
Refund and Exchange Policy
The business states sales slip is required for returns.
Service Area
Robertson's GMC Truck, Inc. provides their services in ACCORD, BARNSTABLE, BOURNE, BREWSTER, BUZZARDS BAY, CHATHAM, COHASSET, DENNIS, DUXBURY, E HARWICH, EAST HARWICH, EASTHAM, FALMOUTH, HANOVER, HARWICH, HINGHAM, HULL, MARSHFIELD, MASHPEE, NORWELL, OCEAN BLUFF, ORLEANS, PEMBROKE, PLYMOUTH, PROVINCETOWN, SANDWICH, TRURO, WELLFLEET, WOODS HOLE & YARMOUTH PORT, MA.
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Robertson's GMC Truck, Inc. has received 4.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.