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BBB Business Review

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BBB Accredited Business since

Foley & Sons Floor & Tile Company

Phone: (978) 897-5698 Fax: (978) 897-0311 View Additional Phone Numbers 161 Main St, Maynard, MA 01754 http://www.trustthisbiz.com/foleysons_floor_tile



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Description

Foley & Sons Floor & Tile Company specializes in sales and installation of ceramic tile, linoleum, carpet, hardwood floors, wallpaper and home improvement supplies, sales, and installation of plumbing fixtures including bathtubs, toilets, sinks, faucets, vanities, shower doors, ceiling fans, etc.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Foley & Sons Floor & Tile Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Foley & Sons Floor & Tile Company include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Foley & Sons Floor & Tile Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 20, 1982 Business started: 12/01/1974 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is 142687.

Business Management
Mr. Charles Foley, Owner
Contact Information
Principal: Mr. Charles Foley, Owner
Number of Employees

15

Business Category

TILE-CERAMIC-CONTRACTORS & DEALERS PLUMBING FIXTURES, PARTS & SUPLS-RETAIL FLOOR MATERIALS FLOOR LAYING, REFINISHING & RESURFACING CARPET LAYERS BATHROOM REMODELING Tile and Terrazzo Contractors (NAICS: 238340)

Products & Services

Foley & Sons Floor & Tile Company sells the following brand(s): American Olean, Armstrong, Bruce Hardwood, Crossville, Dal Tile, Flexitec, Florida Tile, Marmoleum, Milliken Carpet, Patton and Brewster Wallpaper

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 5:00 PM
S: 10:00 AM - 5:00 PM
Su: Closed
Refund and Exchange Policy
Foley and Son's states there are no returns on floor tile, special orders, toilet seats, or purchases over 30 days old.
Service Area
Foley & Sons Floor & Tile Company provides their services in ACTON, BOLTON, BOXBORO, BOXBOROUGH, CARLISLE, CONCORD, HARVARD, HUDSON, LINCOLN, LITTLETON, MAYNARD, STOW & SUDBURY, MA.
Alternate Business Names
The Faucetorium
Industry Tips
27 Questions For Home Owners Carpets and Rugs Finding a Reliable Plumber - 5 Tips - Video Hiring a Plumber Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Foley & Sons Floor & Tile Company has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.