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Description

Liberty Mutual is a diversified global insurer and fifth largest property and casualty insurer in the U.S. based on 2009 direct written premium.  The Company also ranks 71st on the Fortune 500 list of largest corporations in the U.S. based on 2009 revenue, and is the only Fortune 100 company headquartered in Boston. As of December 31, 2009, Liberty Mutual Group had $109.5 billion in consolidated assets, $95.0 billion in consolidated liabilities, and $31.1 billion in annual consolidated revenue.

The business states they offer a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire and surety. Liberty Mutual Group (www.libertymutualgroup.com ) employs over 45,000 people in more than 900 offices throughout the world. The company has 33 offices in Massachusetts, 8 offices in Maine, 4 offices in Rhode Island and two offices in Vermont. In addition to the Liberty Mutual brand, they offer their products and services through such well-known national companies as Safeco and regional companies such as Peerless Insurance.

BBB Accreditation

A BBB Accredited Business since 4/26/1931

BBB has determined that Liberty Mutual Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Customer Reviews Summary Read customer reviews

14 Customer Reviews on Liberty Mutual Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 14

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Customer Complaints Summary Read complaint details

678 complaints closed with BBB in last 3 years | 395 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 41
Billing/Collection Issues 152
Delivery Issues 13
Guarantee/Warranty Issues 12
Problems with Product/Service 460
Total Closed Complaints 678

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Additional Information

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BBB file opened: April 26, 1931 Business started: 01/01/1912 in MA Business incorporated: 11/28/2001 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Maine Department of Professional & Financial Regulation
76 Northern Avenue, Gardiner ME 04345
http://www.maine.gov/professionallicensing
Phone Number: (207) 624-8500
Fax Number: 20(207) 624-8690

Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
http://www.state.ma.us/doi
Fax Number: 617-521-7575

Type of Entity

Corporation

Business Management
Mr. Alan Schlosberg, Vice President Mr. Edmund F. Kelly, Chairman, President, and Chief Executive Officer
Contact Information
Principal: Mr. Edmund F. Kelly, Chairman, President, and Chief Executive Officer
Number of Employees

41,000

Business Category

INSURANCE COMPANIES

Products & Services

Liberty Mutual Group sells the following brand(s): Liberty insurance

Liberty Mutual Group offers the following product(s): Car Insurance, Condominium Insurance, Flood Insurance, Homeowners Insurance, Identity Fraud Expense Coverage, Life insurance, Motorcycle Insurance, Personal Liability Protection, Personal Liability Protection, Renters Insurance

Method(s) of Payment
Liberty Mutual eService
Electronic Funds Transfer
Online Banking
Pay By Phone
By Mail
Service Area
Liberty Mutual Group provides their services in NEW HAMPSHIRE & RHODE ISLAND.Liberty Mutual Group provides their services in ACCORD, ACTON, ALLSTON, AUBURN, BOSTON, BOXBORO, BOXBOROUGH, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DANVERS, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, EAST BOSTON, EAST CAMBRIDGE, FRAMINGHAM, GROVE HALL, HARVARD SQ, HARVARD SQUARE, HINGHAM, HYDE PARK, JAMAICA PLAIN, LEXINGTON, MATTAPAN, MISSION HILL, N CAMBRIDGE, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORTH ANDOVER, NORTH CAMBRIDGE, PLYMOUTH, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, SOUTH EASTON, UPHAMS CORNER, VILLAGE OF NAGOG WOODS, VLG NAGOG WDS, WEST NEWTON, WEST ROXBURY, WESTBOROUGH & WESTWOOD, MA.
Alternate Business Names
Safeco Insurance Company of America Safeco Insurance Company of Illinois Safeco Insurance Company of Indiana Peerless Insurance Company Peerless Indemnity Insurance Company The Netherlands Insurance Company Liberty Mutual Insurance Group Liberty Mutual America First Insurance Colorado Casualty Golden Eagle Insurance Indiana Insurance Liberty Agency Underwriters Liberty Northwest Montgomery Insurance Ohio Casualty Cascade Disability Management Helmsman Management Services Liberty International Underwriters Liberty Mutual Surety LMG Property Summit Holdings Southeast Liberty Mutual Insurance Company Liberty Mutual Fire Insurance Company Liberty Life Assurance Company of Boston LM Insurance Corporation The First Liberty Insurance Corporation Liberty Insurance Corporation Liberty Insurance Underwriters, Inc. Employers Insurance Company of Wausau Wausau Business Insurance Company
Licensing

The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.

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