BBB Business Review

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This business is not BBB accredited.

Stevens Home Improvement Company, Inc.

Phone: (800) 696-9495 Fax: (508) 997-9738 View Additional Phone Numbers 119 Alden Road, Fairhaven, MA 02719 View Additional Email Addresses http://www.callstevens.com


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Description

Stevens Home Improvement Company, Inc. specializes in residential remodeling providing exterior residential contracting that includes: installing replacement windows, doors, aluminum gutters, trim, siding, roofing work, insulation, decks, porches, patios, porch enclosures, carpentry services, and Joyce Oasis sunrooms. The company was established in 1983 and incorporated in Massachusetts in 1995. The company employs 10 people. Mr. Steven Alves is the President and Owner of the company, and Mr. John Alves is the Office Manager and Bookkeeper. Any questions or problems may be directed to the attention of Mr. Steven Alves.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Stevens Home Improvement Company, Inc. include:

  • Failure to respond to 2 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Stevens Home Improvement Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Stevens Home Improvement Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: May 20, 1988 Business started: 02/14/1983 in MA Business incorporated 01/01/1995 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 101251.

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.state.ri.us/contact/index.php
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The number is 13863.

Type of Entity

Corporation

Business Management
Mr. Steven Alves, President
Contact Information
Principal: Mr. Steven Alves, President
Number of Employees

10

Business Category

HOME IMPROVEMENTS BULKHEADS WINDOWS-INSTALLATION & SALES SKYLIGHTS SIDING CONTRACTORS ROOFING CONTRACTORS RAILINGS PATIO, PORCH & DECK ENCLOSURES INSULATION CONTRACTORS-COLD & HEAT HANDICAPPED/DISABILITY DESIGN-ACCESORIES GUTTERS & DOWNSPOUTS CARPENTERS AWNINGS & CANOPIES Residential Remodelers (NAICS: 236118)

Products & Services

Stevens Home Improvement Company, Inc. sells the following brand(s): Alside Windows, Andersen Windows and Doors, Bilco Bulkheads, Certainteed Siding, Roofing, Decking, Clamdoor Bulkheads, Crane Siding, GAF Decking, Harvey Windows and Doors, Mastic, Oasis Sunrooms, Owens Corning Roofing, Pella Windows, Provia Doors and Windows, Sunsetter Awnings, Superior Columns and railings, Therma-Tru Doors, Timber-Tech Decking, Velux Skylights

Stevens Home Improvement Company, Inc. offers the following product(s): Awnings, Bulkheads, Decking, Decking, Doors, Insulation, Railing, Railings, Roofing, Siding, Skylights, Sunrooms, Windows

Method(s) of Payment
Cash
Personal check
Bank check
Credit Cards
Financing available
Refund and Exchange Policy
The business states they will make every effort to make you satisfied not only at the completion of the work but for years to come.
Service Area
Stevens Home Improvement Company, Inc. provides their services in ACUSHNET, BARNSTABLE, BOURNE, BREWSTER, BUZZARDS BAY, CHATHAM, DENNIS, E HARWICH, EAST HARWICH, EASTHAM, FALL RIVER, FALMOUTH, HARWICH, MASHPEE, NEW BEDFORD, ORLEANS, PROVINCETOWN, SANDWICH, TAUNTON, TRURO, WELLFLEET, WOODS HOLE & YARMOUTH PORT, MA.Stevens Home Improvement Company, Inc. provides their services in BARRINGTON, BRISTOL, E PROVIDENCE, EAST PROVIDENCE, NEWPORT & WARREN, RI.
Alternate Business Names
Stevens Home Improvement Company
Industry Tips
27 Questions For Home Owners Handyman Services Hiring a Carpenter Hiring a Contractor Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Hiring an Insulation Contractor Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Windows

Customer Review Rating plus BBB Rating Summary

Stevens Home Improvement Company, Inc. has received 1 out of 5 stars based on 5 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.