Business ProfileforBlount Seafood Corporation

On on about Thursday, October 8, 2021, I purchased a container of Clam Shack Gumbo by Blount fine foods from the Weiss grocery store in Kettering (sp?), MD. It was the next night that I was eating it at home. I had thrown the bags awayand I believe the reciept was in the bag. As I was eating, I bit down on something hard that seemed like a rock or a broken piece of plastic from an industrial mixer. I immediately called the number of the side of the container but they were closed and I was unable to leave a message. I texted and recieved an automated response. I recieved a call on Saturday but I was unable to recieve a call at that time so I had to call back and the person that I got was unfamililar with what needed to happen. She took my name and address. Someone called me back on Monday and explained the process for sending the product back with the rock (which I did) and told me they would be in touch. About a week later after I sent the product back, I got a call that they recieved the product and would be in touch. A few days after that, I got a call and was told it was " a piece of okra" and when I said to them, no, it definitely was not okra, I was asked to send pictures of the item again. I sent pictures but I was told that they have now discarded the product (becasue it was perishable) but I also havent heard from them and cant seem to get a call back. Additionally, I was told that they are reaching out to the supplier to see if it was something in the supplier's batch of product. I asked what happens when the supplier says it wasnt and she sasid well let me offer you a couple coupons to get our product again at no cost to you. I think I may have cracked my tooth on the rock that was in the container and now, they are claiming ignorance like it never happened. I want them to cover my dental cost. This is a shady practice and I should have kept a piece of the rock that was in their gumbo but I sent everything back to them.