skip entire header and global navigation
By BBB

BBB Business Review

BBB Accredited Business since

Ball and Buck

Phone: (617) 262-1776 Fax: (617) 742-1780 144B Newbury Street, Boston, MA 02116 View Additional Web Addresses

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Ball and Buck is a lifestyle brand and retailer built for the sporting gentlemen. We only carry products that are Made in USA. We have a brick and mortar store in Boston, MA on Newbury Street as well as an online store located at www.ballandbuck.com 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ball and Buck meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Ball and Buck include:

  • Length of time business has been operating

Factors that raised the rating for Ball and Buck include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against Ball and Buck

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ball and Buck
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Ball and Buck

Additional Information

top
BBB file opened: August 30, 2011 Business started: 07/01/2008 in MA Business incorporated: 09/01/2007 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark Bollman, President Mr. Winston Hughes Sr., eCommerce and Warehouse Manager
Contact Information
Principal: Mr. Mark Bollman, President
Principal: Mr. Winston Hughes Sr., eCommerce and Warehouse Manager
Number of Employees

11

Business Category

CLOTHING - RETAIL INTERNET SHOPPING HUNTING & FISHING SERVICES

Products & Services

Ball and Buck sells the following brand(s): AG Jeans, Apolis, Art Beauchamp, Ball and Buck, Barrett Alley, Baxter of California, Bemidji Woolen Mills, Bills Khakis, Blue Claw Co., Case Knives, Caswell Massey, Citizens of Humanity, Cobbie's Sauce, Faribault Woolen Mills, Field Notes, Fox River Mills, Garden & Gun, Gitman Bros., Jack Donnelly, Johnson Woolen Mills, Juniper Ridge, Left Field, Lodge, Lum Tec, Macmillan Publishing, Makr, Maxx & Unicom Co., Montana Pitch-Blend, Otis James, Portland General Store, Quoddy, Randolph Engineering, Red Wing, Schott NYC, Taylor Stitch, Tellason, Two Feet Ahead, Walk-Over, Wolverine, Zippo

Ball and Buck offers the following product(s): Men's Accessories , Men's Clothing

Hours of Operation
M: 11:00 AM - 8:00 AM
T: 11:00 AM - 8:00 AM
W: 11:00 AM - 8:00 AM
Th: 11:00 AM - 8:00 AM
F: 11:00 AM - 8:00 AM
S: 11:00 AM - 8:00 AM
Su: 11:00 AM - 8:00 AM
Method(s) of Payment
Visa
MasterCard
American Express
Discover
Cash
Refund and Exchange Policy
The business states Ball and Buck absolutely guarantees all products we manufacture. We
will replace or issue store credit for any items you wish to return. If you're unsatisfied with the fit, quality, color, or size of an item, you may return it and choose another size or color. We will happily replace any item that you are not 100% pleased with.  If you have any questions about your call our Customer Service department at (617)
580-3953.

Please note the following limitations:

Item must be returned within 10 days from date of purchase.
You must obtain a return authorization code from our friendly
customer service department before sending item back. Please call (617) 580-3953.

Items that have been worn, laundered, or altered in any way cannot be accepted for exchange or return.

Exchanged item must be returned before new item is shipped.

How to Exchange

When buying something online, you'll know as soon as you
open the box if you love it, or it wasn't what you were expecting. If you don't receive what you expected, call us
and let us know. Please do so within 3 days of receiving
your package. You will have 2 weeks to send it back to us to exchange
or credit. We ask that you pay for your return shipping, unless we
shipped you the wrong item, then we will of course pick up the bill. All
"sale" items are final with no returns or exchanges.

The Process

1. Place the item(s) you wish to exchange in a box.

2. You must include a copy of the invoice with your return authorization code clearly indicated.

3. Please provide a brief reason for your dissatisfaction.

4. Send to the following address:
Ball and Buck

3 Lewis St.

Boston, MA 02109

We urge you to use a carrier that generates tracking numbers, as we will not be responsible for lost packages.

To inquire about the status of your request, please email us at orders@ballandbuck.com.
How to Return

Did we make a mistake? Hey, we're not perfect?.

If we make a mistake with your order, we will take
care of return shipping and send you a replacement with no additional
charge for shipping.

Example:

Item shipped does not match the style, size or color you ordered
Item shipped is defective workmanship
When the returned item is received, we immediately
process a new order for your replacement item and ship it to you with
no additional shipping charge.
You may see a new charge on your credit card
statement, but the value of your returned item will be credited back
when our Returns Department has completed processing your return
(usually within 2 weeks).
If you request a refund

When the returned item is received, the value of your
returned item will be credited back as store credit as soon as our Returns Department
has completed processing your return (usually within 2 weeks).
To inquire about the status of your request, please email us at orders@ballandbuck.com
Alternate Business Names
Canfield and Brooks, LLC
Industry Tips
Online Shopping
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations