Business ProfileforTD Bank

I was the victim of a scam and fraud case that involved my checking acct. While I alerted the bank on time for them to put my checking acct on hold, I was advised by their fraud agent that my mortgage payment (done the same day) would be honored and that the payment would go through even though my acct was on hold. Long story short, the payment was never sent and my mortgage company is charging me a late fee. I'm disputing the fee with the bank as they are telling me that the payment was sent but because they sent the payment with a different name than what it was requested, the payment was returned and never paid. Now I'm not only a victim of fraud, but I'm also responsible for the mortgage fee because the bank would not take responsibility for it. Every time I call, I get a thousand explanations, and every time I am told something is different, I always end up very frustrated because of the lack of help from the bank, and the issue at hand is still unresolved. I never had a prob with this bank, but this experience just left me with the most disgusting opinion about them. DON'T DO BUSINESS W THEM!