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Find a Location

Nick's Parkway Auto Repair and Gas has 1 locations, listed below.

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    Business ProfileforNick's Parkway Auto Repair and Gas

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/6/2012

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Nick's Parkway Auto Repair and Gas is a full service automobile repair facility offering gasoline sales, general automotive repairs, state inspections, and towing services. The business services both foreign and domestic vehicles.

    Business Details

    Location of This Business
    1200 VFW Parkway, West Roxbury, MA 02132-4208
    BBB File Opened:
    11/23/1993
    Years in Business:
    38
    Business Started:
    1/1/1986
    Business Incorporated:
    5/3/2001
    Accredited Since:
    6/6/2012
    Type of Entity:
    Corporation
    Number of Employees:
    5
    Alternate Business Name
    • Royal Gas, Inc.
    Hours of Operation

    Primary

    M:
    6:00 AM - 11:00 PM
    T:
    6:00 AM - 11:00 PM
    W:
    6:00 AM - 11:00 PM
    Th:
    6:00 AM - 11:00 PM
    F:
    6:00 AM - 11:00 PM
    Sa:
    7:00 AM - 10:00 PM
    Su:
    8:00 AM - 9:00 PM
    Business Management
    • Mr. Nick (Roy) Azar, President
    • Ms. Maggy Azar, CFO
    Contact Information

    Principal

    • Mr. Nick (Roy) Azar, President
    • Ms. Maggy Azar, CFO

    Customer Contact

    • Mr. Nick (Roy) Azar, President
    Additional Contact Information

    Fax Numbers

    • (617) 469-0217
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My check engine light was on so I had work completed at ****'s Parkway. They told me both the catalytic converter and the fuel injectors needed replacement. Every time we spoke on the phone, the estimate was higher than the previous time. They also noticed the tire pressure light was on. This was due to a faulty sensor in the tire. I specifically told them I DID NOT want to replace the sensor as it was not, at this time, a necessary repair.I never received a written estimate of any kind. I never agreed to the replacement of the sensor. All tolled, the repair job cost $4097.30 plus the cost of a rental car. The labor on the invoice was not itemized.A few weeks after the repairs were completed, I received a recall notice from ***** regarding the fuel injectors. I asked ****'s to please print out for me a copy of the completed invoice since I had replaced mine. Rather than just doing that, there was a process of several weeks of wheeling and dealing in which ****'s communicated directly with ***** to try to get directly reimbursed. They assured me they'd then pass along that money to me, but would not put that in writing. They also assured me this would get me more of a reimbursement than if I submitted the invoice myself. I finally got so frustrated that I just demanded the invoice, again asking them to itemize the labor. They continued to refuse to itemize the labor.When ***** was processing the receipt, they attempted to contact ****'s, also to get itemized labor (***** was refunding the cost of the fuel injectors plus the labor cost of replacing them. Because I had other work done, we needed this itemized.) ****'s refused to provide that to *****. **************** representatives at ***** told me this was "very unusual". When I asked them if the amount I paid was excessive, their response was, "You said it, not us." My tire sensor light went back on almost immediately, and ***** only reimbursed a fraction of what I was charged.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charles N

    1 star

    08/01/2022

    I brought my car in and they charged me ******** for a fuel pump and the problem wasnt even with the fuel pump, they refused to offer me any compensation for the money I wasted on the wrong repair. They then kept my car for over a month and told me it was fixed three more times and each time it broke down on me again and I had to get it towed each time. I finally took it to another service station that repaired it correctly. I asked **** if he could try to get it running and he started yelling at me and told me that hes not waiting around at my **** and call and told me I had a lot of nerve to be asking him to fix it. This guy is a total theif, if you want your car fixed take it somewhere else.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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