Business ProfileforEmpire Hyundai, Inc.

I bought a brand new car from them in July 2024. We went in with a pre-approval and they said they couldent find it, then ran all kinds of credit checks (I stopped counting the alerts after 11 or 12). ******** asked me a question about budget and saying would be worse case scenerio. When we go in for paperwork, the guy was a D*** and trying to tell me we AGREED on the high payment which we didn't. We were there past closing and they tried to say they were staying to help us and guilt trip us into buying the car. They couldent change anything but magically could increase my trade in which was still less then I was told on the phone "5k above *************** book". Went from $250 bucks to around $1000. They also lowered the Interest Rate. Told me my approval didn't exist, but I got a letter today in the mail their finance application isn't match my preapproval, so they never sent it when I gave the salesman my preapproval number which they had in their system when I called to make appt. I pick up the car, they didn't know I was coming. Salesman didn't tell them. They lost the insurance documents I sent them. They didn't give me everything when I picked it up and had to go back 3 times and took 3 times to get my receipts sent to me over 4 weeks). I pick up my registration then get a call they found my spare key. I had them mail it, I wasn't going back and couldn't due to my job schedule. I will refinance as soon as I am able and get the rate and payment was supposed to with the preapproval bank. I should had walked but I needed the car and my preappoval had them listed. I will also be telling *********** that they need to not recognize them as a dealer they use because obviously they won't woek with you if your preapproved. I wasn't going to do a review until I got that letter that they didn't send the approval like they claimed to have, but didn't, but did.