Business ProfileforBernardi Auto Group

I came in for a recall fix over 3 weeks ago. It was a recall related to the mirror on the driver's side. No one informed me that the mirror will be replaced. We picked up a car later and advisor as well as the service failed to inform me that my mirror was replaced with a horrible cricket mirror. As soon as I got on the highway, I noticed that I cannot see clear in the mirror of the driver's side. All objects in the mirror are wavy and it is impossible to get a clear picture of the cars or objects or the road behind or on the side of my car. I was absolutely afraid to change the lines, as well as my eyes hurt every time, I look at it. It was the weekend, so we weren't able to call the dealership. I called back next week and set up an appointment for the same week. I had to take a day off and pull a child from childcare the day that we came into the dealership. Advisor greeted us and I explained to him that last visit due to manufactory recall did not go well. I had two issues and a concern: 1. Drivers mirror completely cricket and impossible to use. 2. Drivers side window makes a noise when I open it as well as sticky liquid was on it from interior side. Advisor told me that dealership had nothing to do with the window, and it could of being something from the trees!!! I never had any issues with that window before until I ****** the car to fix the recall. In terms of the mirror he stated that he is very concerned and it is a safety issue and he wants to make sure it is fixed so we can drive vehicle safely. I did ask him for a loaner and he told me there is no loaner to give me, even though he saw me being with a toddler and I asked him how long will it take as my child will not be able to wait for too long. After waiting for ***** minutes advisor returned and told me that the issue can not be fixed. Im afraid to drive it this way with a child sitting in my car,. It is a danger to me and my family.