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Find a Location

Cataldo Ambulance Service, Inc. has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cataldo Ambulance Service, Inc.

      137 Washington St Somerville, MA 02143-4432

      BBB Accredited Business
    • Cataldo Ambulance Service, Inc.

      78 Willow Ct Dorchester, MA 02125-1610

      BBB Accredited Business
    • Cataldo Ambulance Service, Inc.

      926 Broadway Chelsea, MA 02150-2213

      BBB Accredited Business
    • Cataldo Ambulance Service, Inc.

      130-146 Hawthorne Street Chelsea, MA 02150

      BBB Accredited Business
    • Cataldo Ambulance Service, Inc.

      642 Broadway Everett, MA 02149-3814

      BBB Accredited Business

    Business ProfileforCataldo Ambulance Service, Inc.

    Ambulance Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/29/1989

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Cataldo Ambulance Service, Inc. provides 24 hour ambulance service and wheel chair transportation.

    Products & Services

    Ambulance Service, Clinical Services

    Business Details

    This is a multi-location business.

    Find a Location

    Cataldo Ambulance Service, Inc. has 13 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cataldo Ambulance Service, Inc.

        137 Washington St Somerville, MA 02143-4432

        BBB Accredited Business
      • Cataldo Ambulance Service, Inc.

        78 Willow Ct Dorchester, MA 02125-1610

        BBB Accredited Business
      • Cataldo Ambulance Service, Inc.

        926 Broadway Chelsea, MA 02150-2213

        BBB Accredited Business
      • Cataldo Ambulance Service, Inc.

        130-146 Hawthorne Street Chelsea, MA 02150

        BBB Accredited Business
      • Cataldo Ambulance Service, Inc.

        642 Broadway Everett, MA 02149-3814

        BBB Accredited Business
      Location of This Business
      137 Washington St, Somerville, MA 02143-4432
      BBB File Opened:
      12/29/1989
      Years in Business:
      47
      Business Started:
      1/1/1977
      Business Incorporated:
      8/10/1977
      Accredited Since:
      12/29/1989
      Type of Entity:
      Corporation
      Number of Employees:
      207
      Hours of Operation

      Primary

      M:
      12:00 AM - 12:00 AM
      T:
      12:00 AM - 12:00 AM
      W:
      12:00 AM - 12:00 AM
      Th:
      12:00 AM - 12:00 AM
      F:
      12:00 AM - 12:00 AM
      Sa:
      12:00 AM - 12:00 AM
      Su:
      12:00 AM - 12:00 AM
      Business Management
      • Mrs. Diana M. Cataldo, Treasurer
      Contact Information

      Principal

      • Mrs. Diana M. Cataldo, Treasurer

      Customer Contact

      • Mrs. Diana M. Cataldo, Treasurer
      Additional Contact Information

      Fax Numbers

      • (617) 625-0941
        Primary Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/14/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      Im genuinely concerned about the business practices at Cataldo ambulance. Beyond my own experience that I will share I encourage you to look at the ****** Reviews as they are 1 star across the board indicting a problematic trend. I had an ambulance ride on January 19th this was ordered by a doctor to bring me to surgery. Ive received over 15 phone calls asking for payment for the ambulance service. Ive called back, Ive spoken to a representative on 2 occasions and let them know I need a printed bill for the ambulance so I can bring this to insurance. Being an ambulance company this cannot be an usual request. I have provided my home address but a printed or emailed bill has never been provided. Now ** getting calls threatening that this will go to collections. Again, if the bill was sent I would send this to my insurance and see if all or some of this was covered for my emergency visit and settle payment of course. But, I think its questionable that they cannot mail a bill and are doing high pressure phone calls saying they want payment over the phone. This is a disturbing business practice. Please look at ****** reviews its not just me there is a problem here. They need to mail or email bills bottom line for insurance purposes. I have no supporting ambulance documentation as it was never sent to me.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Didier L

      1 star

      07/19/2022

      Cataldo Ambulance overcharges its services.On January 22 2021, I called 911 and I was seen by a paramedic. It turned out I was fine but, by precaution, I went to the hospital for a checkup.I was driven there by Cataldo Ambulance, which was waiting in front of my house.The drive was 9 miles and I sat in the back of the ambulance with no special requirement other than wearing a regular COVID-19 mask.I was then very surprised to receive a bill of $2800, which was reduced to $1059.28 (amount allowed by insurance). My insurance covered $674.33 and I was asked to pay $394.95.I contested the cost but Cataldo assigned my case to a collection agency, which left me no choice but to pay.This happened more than a year ago but there are many recently reported similar anecdotes (https://www.google.com/search?q=cataldo%20ambulance).There are also complaints about Cataldo Ambulance reported to the Better Business Bureau but every time Cataldos answer is to deny everything.I have mentioned the matter to the **************************

      Cataldo Ambulance Service, Inc. Response

      07/21/2022

      In response to Customer Review submitted 7/19/2022, please be advised that due to patient confidentiality we are unable to discuss the particulars of this matter pertaining to the complaint on this open forum.It is our policy to balance **** co-pays and deductibles according to payor contractual terms as stated on the **** Explanation of Benefits. We are here to assist anyone with any questions and or concerns they feel they might have. If you would like further information kindly contact me directly at ************.HIPAA Privacy Officer

      Customer Response

      07/25/2022

      The only confidentiality is how Cataldo conducts its business, taking advantage of its patients and overcharging them. Fortunately more patients will come forward and file complaints with the Better Business Bureau and the **************************

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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