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Find a Location

Excel Mechanical Holdings, LLC has 1 locations, listed below.

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    Business ProfileforExcel Mechanical Holdings, LLC

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/16/1999

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Excel Mechanical, Inc. specializes in heating, air conditioning, and refrigeration services. 

    Business Details

    Location of This Business
    2261 Main St, Tewksbury, MA 01876-3029
    BBB File Opened:
    12/16/1999
    Years in Business:
    28
    Business Started:
    1/1/1996
    Business Incorporated:
    6/8/2023
    Accredited Since:
    12/16/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    17
    Alternate Business Name
    • Excel Mechanical
    Business Management
    • Mr. William J. Souza, President
    • Mr. Justin Oh, CEO
    Contact Information

    Principal

    • Mr. William J. Souza, President
    • Mr. Justin Oh, CEO

    Customer Contact

    • Mr. Justin Oh, CEO
    Additional Contact Information

    Fax Numbers

    • (617) 628-0044
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amanda M

    1 star

    08/06/2024

    I requested service for a routine/overdue maintenance check. This was by far the most expensive quote I received but I didn't want to wait 2 months for service. The tech was great, seemed to know his stuff and answered all my questions. He recommended I purchase the maintenance program which I agreed to. Since I needed a "run capacitor" because mine was old and rusted; I would be charged 15% less with the service plan - $269.00.I received an invoice via email for $326.00 (I had already paid for the maintenance call.) When I called to question this amount, the office person insisted that was the price, "That's what the quote is," and kept asking me who the tech was that quoted a lower price, as if she didn't have a record of it. She was unprofessional and rude, never checking with the tech for his account of the conversation. This conversation went on for some time before I asked her to have the manager call me. The manager did call me, and agreed to honor the lower price, but by this time, I did not (and do not) trust this company and told him so. Be careful with these people. It sounds and felt too much like a bait-and-switch deal! I am left wondering whether I actually needed the part recommended. It will cost me another maintenance visit from another company to determine.I do NOT recommend this company. I'm giving one star because a "0" isn't allowed.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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