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Find a Location

Home Heating & Air Conditioning, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHome Heating & Air Conditioning, Inc.

    Heating and Air Conditioning
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    HVAC Contractor

    Business Details

    This is a multi-location business.

    Find a Location

    Home Heating & Air Conditioning, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      326 Main St. North, Kimberly, ID 83341
      BBB File Opened:
      5/18/2004
      Years in Business:
      24
      Business Started:
      3/20/2000
      Business Incorporated:
      10/9/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Christy Featherston, Vice President
      • Mr. Larry Featherton, Owner
      Contact Information

      Principal

      • Ms. Christy Featherston, Vice President

      Customer Contact

      • Ms. Christy Featherston, Vice President
      Additional Contact Information

      Fax Numbers

      • (208) 423-5743
        Primary Fax

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/14/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      In July of 2021, the company and I agreed to replace all air supply ducts and other work in our residence. According to invoice #******, We paid $15,169.60 plus interest for those services. We were recently having issues with our system and called a different company put to our home to inspect it on 11/29/2022. Low and ************ Heating never replaced our supply ducts after we had already paid for their services. I have tried contacting the company via email and phone to resolve this issue, but nothing is being done. I would like a refund for these services that were not completed so I can have a different company and fix the issues properly.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kandee A

      1 star

      08/15/2023

      After using the company for years for maintenance, we felt safe having them replace a furnace at our home, even though we now live out of state. The work was done, the technicians are knowledgeable and efficient. However, we were sold a loan by the company salesman, held and serviced by ********, a subsidiary of ******* *****. The loan terms were not available to us until the work was already done. The bank refused to disclose anything to us on the phone, due to "privacy concerns". The terms of the loan are virtually identical to the terms that were ruled to be predatory lending and declared illegal in the past. A bit of research shows that ******** is in court currently, has been in court in the past and has paid fines in the millions for their illegal and predatory practices. As a long time resident of ******************** where Home ********************** is based, I felt that it was very important to let them know what our experience has been. Despite placing numerous calls, no one has returned them, and the answering service has made it clear that they are tired of taking the same message. I am appalled by a company that I trusted being the avenue through which a predatory lender is now causing such grief and expense in my life. I'm even more shocked that in such a small community, they refuse to address the situation. I'm left to assume that they continue to throw their loyal customers to the sharks.

      Home Heating & Air Conditioning, Inc. Response

      08/23/2023

      I'm sorry to hear this. It sounds like your issue is with the finance company. GreenSky is owned by ******* ***** and is one of the largest financing companies used in the home services and improvement industry. Their customer service phone number is ************. If you have any maintenance or repair issues please let us know. -Home Heating & Air Conditioning, ****

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