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Find a Location

Steve's Hometown Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSteve's Hometown Toyota

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/15/1996

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    New and Used Car Dealership

    Business Details

    Location of This Business
    313 SE 13th St, Ontario, OR 97914-3019
    BBB File Opened:
    6/9/1995
    Years in Business:
    53
    Business Started:
    1/1/1971
    Business Incorporated:
    8/28/2001
    Accredited Since:
    2/15/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    40
    Alternate Business Name
    • Hometown Toyota & Scion
    • Hometown of Ontario Inc.
    • Hometown Toyota
    Hours of Operation

    Primary

    M:
    8:30 AM - 8:00 PM
    T:
    8:30 AM - 8:00 PM
    W:
    8:30 AM - 8:00 PM
    Th:
    8:30 AM - 8:00 PM
    F:
    8:30 AM - 8:00 PM
    Sa:
    8:00 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Mr. Steve Dominguez, Owner
    • Mr. Paul Carson, General Manager
    Contact Information

    Principal

    • Mr. Steve Dominguez, Owner

    Customer Contact

    • Mr. Paul Carson, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/22/2023

    Complaint Type:
    Order Issues
    Status:
    Resolved
    Purchased truck on 26th of April ***** had too many miles for new vehicle Lied to about trade in value, lied to about taxes I would pay if I did trade in instead of outright purchase No effort to lower interest rate or choose a financial institution that was not Toyota ********* Services Was told my trade in needed new tires and the tint lowered value however I took it in the previous day for an inspection at a Toyota dealership and the said the tired were still good, they listed highlander for ~****** and kept tint Told me I was basically *** on my Toyota ********* Services on the Highlander which I had paid for which is unsafe and I called later to speak to someone with a brain to cancel and get a prorated refund No transparency when signing paperwork, I did not want any add-ons or *** or maintenance plans however I somehow signed up for ***, *** maintenance plan and *** theft deterrent. I am sure it is because the guy said he would just tell me things and have me sign on the tablet because it is easier that way so I signed for things that were different than what he said.When trying to cancel *** and *** after I found them on my contract I came in to cancel the *** but they never sent in the cancellation forms I emailed a signature to hometown to cancel *** but they never sent the cancellation forms My *** was cancelled because I mailed and faxed cancellation forms which cost me money to do *** got cancelled because I repeatedly called and they gave me a form to fill out saying I had already contacted the dealership but they did not cancel it for me. The *** is supposed to normally be cancelled from the dealership not the consumer. Still waiting on second key fob. The theft deterrent is non refundable through *** but Hometown Toyota should refund me the money.I have more pictures if necessary.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ryan G

    1 star

    01/05/2024

    Beware of this dealer. They add expensive unnecessary add-ons to the vehicles (brake flashers, VIN etching, pixie dust) prior to sale without mentioning it anywhere. Unless you specifically ask prior, you will only see the cost of them when you are ready to sign. A lot of dealerships do similar things; however, *****'s know you are likely coming from ***** and are less likely to turn down a deal if you just drove an hour to see a car. Your only option is to drive back to *****. ******** is much more honest.

    Steve's Hometown Toyota Response

    01/08/2024

    Customer clearly new about dealer installed options, before ever signing for the vehicle.  It is also disclosed on our website, and all 3rd party websites, that have our vehicles listed for sale. 

     Price excludes Dealer installed options.   

    More from the seller
    Stock#: 21455|VIN: *****************
    0218 **** Toyota Tundra SR5 4WD 10-Speed Automatic 3.4L V6 4WD, ******* Trimmed Artificial Leather.
    CLICK TO OUR WEBSITE,CALL or REACH OUT TO SAVE MORE MONEY!! ADDITIONAL SAVINGS AND INCENTIVES ON MANY MODELS!! LET US FIND THE BEST PRICE FOR YOU! You may also qualify for special Interest rates!! Please call for your internet price and details. CALL AT ************** *Stop By Today* 313 **********, Ontario, OR *****. Just minutes away! Give ** a Call Today ************
    Dealer Disclosure: ALL VEHICLE PRICING INCLUDES ALL MANUFACTURER REBATES AND INCENTIVES, EXCLUDES DEALER INSTALLED OPTIONS, TAX, TAG, REGISTRATION, TITLE AND $250.00 DOC FEE FOR ****** RESIDENTS, AND $250.00 DOC FEE FOR NON-****** RESIDENTS.

    Thanks

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    BBB Great West + Pacific

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