Business ProfileforBarrier Pest Control

Thank you for bringing this to our attention, ******! Because of this, I could look into the situation more deeply, having listened to each call, reviewed every email, and reviewed all of Barrier's records.

I apologize for the confusion and error in setting up your account. We are a small, family-owned company that ONLY operates locally, and while mistakes do occur, we strive to eliminate any issues like yours as soon as possible.

We are sorry to see you go over this, but it is understandable; thank you for allowing us to get to know you and service your home.

Here's what I found:

May 20, 2024 @ 04:45pm MDT:
-ACH charge of $132.00, later refunded by Barrier (Issue located: meant to be set up as charged after service, but was set up as charged quarterly, meaning you were charged before the service, not after. I believe this may be what was causing the confusion)
(your amount due to Barrier at the time = $132) 

May 21, 2024:
-Charge of $132.00 appears on ******'s bank statement
(your amount due to Barrier at the time = $132)

June 6, 2024 @ 04:26pm MDT:
-Service performed (cost $132)
-Charge of $132.00 appears on ******'s bank statement
-ACH charge attempt of $132.00, unsuccessful.
-Barrier records show this as a declined charge due to insufficient funds (****** sees this as a charge, Barrier shows it as declined, as notified by Check Commerce)
(your amount due to Barrier at the time = $264)

June 10, 2024:
-Refund of $132.00 appears on ******'s bank statement (Barrier submitted the refund on the 7th)
-Barrier states this is the refund for the May 20 charge, though this was technically an erroneous refund, Barrier didnt know at the time that the payment bounced, Barrier had believed they had overcharged when they had not.
(your amount due to Barrier at the time = $132) (could have been $264)

June 21, 2024:
-Technician performs a free retreatment
-****** states that the Technician said there would be no charge for this (correct, this is a free retreatment)
(your amount due to Barrier at the time = $132) (could have been $264)

June 21, 2024 @ 10:06am MDT:
-Barrier marked 6/6 payment for reversal (removed charges on Barriers end)
(your amount due to Barrier at the time = $132) (could have been $264)

June 21, 2024 @ 04:37pm MDT:
-ACH charge of $132.00 successfully applied (Standard scheduled charge for Sandras Quarterly Service)
(your amount due to Barrier at the time = $0) (could have been $132)

June 24, 2024 @ 1:51:59 PM - June 25, 2024 @ 10:02:10 AM MDT:
-Series of emails exchanged discussing the billing issues
(your amount due to Barrier at the time = $0) (could have been $132)

June 24, 2024 @ 02:23pm MDT:
-$132.00 coupon (credit) applied to ******'s account
(your account balance to ********************** at present = NEGATIVE $132) (could have been $0)

July 11, 2024: (FUTURE)
-Scheduled final service appointment (cost of $132 to be covered by credit)
-Account to be closed after this service
(your account balance to ********************** at that time = $0) (could have been $132)

Here's a quick summary:
The initial confusion stemmed from an incorrect account setup, which charged you before service instead of after.
- The June 6th charge appears differently for you (as a charge) and Barrier (as declined), likely due to how pending transactions are displayed in personal banking systems.
- The June 10th refund, while intended to correct a perceived overcharge, actually created a situation where Barrier was owed for a service you had received. However, Barrier kindly refunded this charge and is not pursuing that compensation.
- The successful charge on June 21st was for the quarterly service, but this may not have been clear to you due to the previous confusion and the free retreatment performed that day.
- Barrier applied a coupon on June 24th to compensate for the inconvenience, effectively giving you a free future service. (Further enforcing the generosity of Barrier, given the confusing situation)
- The final scheduled service on July 11th will bring your account balance to zero, after which the account will be closed.