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Find a Location

Investar Bank, National Association has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Investar Bank, National Association

      10500 Coursey Blvd Ste 300 Baton Rouge, LA 70816-4045

      BBB Accredited Business
    • Investar Bank, National Association

      7244 Perkins Road Baton Rouge, LA 70808

      BBB Accredited Business
    • Investar Bank, National Association

      3761 LA Highway 1 South Port Allen, LA 70767

      BBB Accredited Business
    • Investar Bank, National Association

      482 South Range Avenue Denham Springs, LA 70726

      BBB Accredited Business
    • Investar Bank, National Association

      18101 Highland Market Drive Baton Rouge, LA 70810

      BBB Accredited Business

    Business ProfileforInvestar Bank, National Association

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 12/15/2010

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company is a full-service community bank, offering a full array of banking products & services for individuals, professionals & small & medium-sized businesses, including mortgage loans & construction loans.

    Business Details

    This is a multi-location business.

    Find a Location

    Investar Bank, National Association has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Investar Bank, National Association

        10500 Coursey Blvd Ste 300 Baton Rouge, LA 70816-4045

        BBB Accredited Business
      • Investar Bank, National Association

        7244 Perkins Road Baton Rouge, LA 70808

        BBB Accredited Business
      • Investar Bank, National Association

        3761 LA Highway 1 South Port Allen, LA 70767

        BBB Accredited Business
      • Investar Bank, National Association

        482 South Range Avenue Denham Springs, LA 70726

        BBB Accredited Business
      • Investar Bank, National Association

        18101 Highland Market Drive Baton Rouge, LA 70810

        BBB Accredited Business
      Headquarters
      10500 Coursey Blvd Ste 300, Baton Rouge, LA 70816-4045
      BBB File Opened:
      9/14/2006
      Years in Business:
      18
      Business Started:
      6/14/2006
      Business Started Locally:
      6/14/2006
      Business Incorporated:
      6/14/2006
      Accredited Since:
      12/15/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 58316 for this business, issued by Federal Department Insurance Corporation

      These agencies may include:

      Federal Department Insurance Corporation

      550 17th Street SW

      Washington DC 20429

      (877) 275-3342

      BBB records show a license number of 00886002 for this business, issued by EBRP Department of Tax & Revenue

      These agencies may include:

      EBRP Department of Tax & Revenue

      222 St Louis Street, Room 404

      Baton Rouge LA 70802

      (225) 389-3084

      Type of Entity:
      Corporation
      Number of Employees:
      326
      Contact Information

      Principal

      • Mr. John J D'Angelo, President/CEO

      Customer Contact

      • Mr. John J D'Angelo, President/CEO
      • Ms. Rachel Cherco, Chief Accounting Officer
      Additional Contact Information

      Fax Numbers

      • (225) 300-8623
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      0 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Thomas M

      1 star

      11/28/2023

      This complaint is about Investar’s reporting of my auto loan as a charge-off on 12.31.21. I have tried multiple times to settle this matter directly with Investar to no avail. Loan #******** began 6.26.15 & matured on 9.26.21. On 9.18.21, Investar’s online payment portal listed the balance at $749.75, which was paid. By 12.27.21, I hadn’t received the title so I called Investar. Agreeing the loan was paid off, they apologized that a request to remove the lien wasn’t submitted to the La OMV. On 12.31.21, I received the title via mail. Next, I received a letter dated 12.31.21 from Investar stating the loan was PAID IN FULL. But according to Experian and Equifax, Investar reported the charge-off the same day. On 1.24.22, I spoke to Jack Mitchell in the collections department who informed me about $764.03 in unpaid late fees which I was unaware. After pleading my case & paying the fees, he assured me it would be fixed but it wasn't. In late February 2022, I spoke to Lawrence, a very rude manager in the collections department who refused to help. He actually told me that I somehow benefited from their mistake because I got the title before the loan was paid off. My argument to have this fixed is as follows: 1. The online payment portal did not display or allow payments of said late fees. 2. A delinquency was first reported in 11.2021 and quickly “charged off” on 12.31.21. 3. No communication from Investar about the unpaid balance (if payment was late in years prior, Investar’s Darby Huevel would always call & email). 4. The charge-off amount of $764.03 is tiny compared to the loan amount of $50,854. 5. Spoke to Investar on 12.27.21 about the title yet nothing was said about an outstanding balance. 6. 12.31.21, I received the title from the La OMV. 7. I received a PAID IN FULL letter from Investar dated 12.31.21. Investar's multiple mistakes led me to believe my loan was paid off. They dropped the ball and my credit score continues to suffer because of it.

      Local BBB

      BBB of South Central Louisiana

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