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Find a Location

Kent Homes has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kent Homes

      28 Chemin du Couvent Bouctouche, NB E4S 3B9

      BBB Accredited Business

    Business ProfileforKent Homes

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 29/7/2015

    Years in Business: 96

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    28 Chemin du Couvent, Bouctouche, NB E4S 3B9
    BBB File Opened:
    12/3/2003
    Years in Business:
    96
    Business Started:
    2/5/1928
    Business Incorporated:
    2/5/1928
    Accredited Since:
    29/7/2015
    Type of Entity:
    Corporation
    Alternate Business Name
    • Kent Homes, a Division of JD Irving
    Business Management
    • Mr. Julian Tremblay, Director of Sales and Marketing
    Contact Information

    Principal

    • Mr. Julian Tremblay, Director of Sales and Marketing

    Customer Contact

    • Mr. Julian Tremblay, Director of Sales and Marketing
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    23/12/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I bought a modular home from ******* Homes that closed in May 17, 2022. I was mislead to the completed product. Once a buyer signs the contract the buyer is committed to pay in full and repairs are said to be completed in a "timely manner". I have over 40 issues with the home listed and with pictures. It is December, 8 months and issues remain. I attempted several times to contact Kent homes with concerns of the quality of work, products and costumer care which were ignored by ****** ******** - Director o* ***. Mr******** was cc'ed on major concerns and pictures of the issues. I wrote a formal letter to Kent homes July 14, 2022 and asked for a reply - no reply to any of the concern I addressed. Finally on November 2, 2022 I received a brief phone call, where the reply was he supported ******* Homes and they are the ones to address all the issues. I asked who addresses my concerns if not satisfied, and reminded him of the letter stating " Kent Homes is a proud member of the **** ****** committed to uncompromising quality and customer service" he admitted he did not look at the list with over 40 issues listed and no customer service/care is given. I felt that Kent Homes is responsible for their product and answering question. I asked him to respond to; The misleading info for the down stair, the deck and the 40 issues of work quality and products - i asked if that was normal for their homes. I asked about the bowed wall and asked several times what the issue was and how they were going to fix it... no reply from either company. no response to any of these questions or concerns. Yesterday received this/no phone call as promised " A deficiency list is not intended to grow after a customer moves in, Then a 1 year walkthrough is performed to evaluate any items that have not performed as per AHW guidelines". Kents website . Anyone who is looking to build a home where the quality is guaranteed. Not what I am experiencing.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau Serving the Atlantic Provinces

    BBB Reports On

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