Business ProfileforClairiTech Innovations Inc.

On May 14, 2023 I placed an online order at **** ***** Canada, order 229246262, to buy the Humidex Garage & Barn Humidity Control Ventilation System ***** ******. This was intended to help control the humidity in my garage as I had significant rust damage on a car I no longer own. My garage is a detached garage with the interior dimensions approximately 19'6" L x 12'11" W x 9'6" H Area =19.5 x 12.92 = 251.94 sq ft Volume =19.5 x 12.92 x 9.5 = 2,393.43 cubic ft I had the product professionally installed in my garage by Big Guy Electric Inc. After several weeks of using the product, I found that it was not reducing the humidity in my garage as advertised. I reached out to the manufacturer, Clairitech Innovations Inc. via their website form on July 29, 2023.The representative I was put in touch with was ****** *******, ticket 39482. I answered all of her questions and provided photos to her. On August 1, 2023 ****** confirmed in writing that the installation was compliant with their requirements. Many emails shared back and forth over several months. ****** then responded that I choose to believe my “low quality” hygrometer over the GVS-HB unit. Everything else is the problem except the unit. The weather, no matter the time of year, snow, ventilation (the unit is a ventilation fan!!), size, number of floors all of this is the problem but not the unit itself. I spent over $500 buying this product and close to $800 having it professionally installed. I have included all photos, documents and reviews. The listing says it controls humidity for spaces up to 750 sq ft and my garage is a fraction of this size. It also says it is a “dehumidifier” but does not contain any condenser coils to remove water from the air. This product does not work as advertised and the customer support is extremely poor. I can not simply return the product as it has been permanently installed in my garage wall.