BBB Accredited Business since 10/18/2013
EcoWater of Atlanta
Phone: (678) 456-8346
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||1|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/01/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Contract Complaint Issue
Complaint: On Thursday 7/17/14 my family purchased a ecowater system through their advertising sales. On Friday morning i called Mr. ********* to voice my concerns on the financing interest rate. He told me he would buy down the interest rate from 17.99% to 14.99% which i agreed to. They came that day to install the system. I am satisfied with the system but today the financing office calls to finalize everything. I am told the interest rate is 17.99%. I have tried to call ecowater several times. They have not answered or returned my call. So i called the financing company to cancel the contract which says i have 3 business days to fo so. I am then told that Saturday is a business day. And i cannot cancel it now. They use very shady tactics to talk you onto buying this system. Much of the important info is on back side of carbon copy of the contact which i was not shown when doing this paper work. I did get upset with financing and said they could stick contract up their rear and they would have to take me to court for the money. Then i hung up. I feel upset and completely ripped off.
Initial Business Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|06/14/2012||Advertising / Sales Issues|
Water Filtration & Purification Equipment, Water Supply Systems