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Metro Atlanta, Athens and NE Georgia

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Consumer Complaints

BBB Accredited Business since 10/18/2013

EcoWater of Atlanta

Phone: (678) 456-8346

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
08/01/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Contract Complaint Issue

Complaint: On Thursday 7/17/14 my family purchased a ecowater system through their advertising sales. On Friday morning i called Mr. ********* to voice my concerns on the financing interest rate. He told me he would buy down the interest rate from 17.99% to 14.99% which i agreed to. They came that day to install the system. I am satisfied with the system but today the financing office calls to finalize everything. I am told the interest rate is 17.99%. I have tried to call ecowater several times. They have not answered or returned my call. So i called the financing company to cancel the contract which says i have 3 business days to fo so. I am then told that Saturday is a business day. And i cannot cancel it now. They use very shady tactics to talk you onto buying this system. Much of the important info is on back side of carbon copy of the contact which i was not shown when doing this paper work. I did get upset with financing and said they could stick contract up their rear and they would have to take me to court for the money. Then i hung up. I feel upset and completely ripped off.
Product_Or_Service: ecowater system

Initial Business Response
Mr ****** did speak with Mr ****** and they were able to resolve the issue. It was a mistake and his interest rate is 14.99%. I believe Mr ****** is happy and everything is resolved.

Initial Consumer Rebuttal
(The consumer indicated he/she ACCEPTED the response from the business.)
******* was amazing at resolving this issue once we were in contact with each other. Thank you.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

06/14/2012Advertising / Sales Issues

Industry Comparison| Chart

Water Filtration & Purification Equipment, Water Supply Systems

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.