This Business is not BBB Accredited
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Cox Communications, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Cox Communications, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 410 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||55|
|Billing / Collection Issues||111|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||226|
|Total Closed Complaints||409|
Customer Reviews Summary Read customer reviews
6 Customer Reviews Customer Reviews on Cox Communications, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6 Customer Reviews|
Type of Entity
Incorporated: May 1994, DE
Contact InformationPrincipal: Mr. Pat Esser (CEO)Customer Contact: Mr. Frank Hott (Customer Care)Ms. Angela Bethel (Manager)Ms. Sylvia Dunbar Mr. Mike Foxwell Mr. Tyrone Gayle Mr. Greg Lay (Customer Satisfaction Supervisor)Ms. Adriana Mendoza Ms. Madeline Rehberg (Customer Care)
Telephone Companies, Television - Cable, CATV & Satellite, Telephone Communications
Alternate Business NamesCox Communication Middle Ga, Cox Communications, Cox Enterprises, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview