Business ProfileforGwinnett County Department of Water Resources

Dear Better Business Bureau,I am writing to formally lodge a complaint against the water department regarding an issue with an excessively high water bill and unfair charges.On May 10, 2024, we received a water bill from the water department totaling $2536.86. Typically, our water bill averages around $75 per billing cycle. Concerned by this significant discrepancy, we immediately contacted the water department to dispute the charges.Despite our efforts to resolve the matter promptly, the water department continued to add late charges, escalating the amount owed to $3047.24. After negotiations, they agreed to settle the bill for $447 for a six-month period. While this amount is lower, we maintain it is unreasonably high based on our historical usage patterns.This new residence was purchased just three months ago and leased to *******************. To rule out issues, we had our meters inspected by a licensed plumber and the construction builder, who confirmed no leaks or abnormalities that could justify such a drastic increase in water consumption.Despite presenting this evidence, the water department has been reluctant to admit fault or provide a substantive explanation for the discrepancy, nor have they adjusted the bill to reflect our actual water usage.The charges imposed do not align with our actual consumption, unfairly penalizing us for circumstances beyond our control.We kindly request your intervention to promptly and fairly resolve this matter. Our goal is to reach a resolution with the water department that accurately reflects our water usage and eliminates unjust charges.Sincerely,******************* and ******************* Enclosures:Copies of relevant water bills