Business ProfileforPet Stop of North Georgia Inc

I took my puppy to Whispering Oaks Training for their board and train program on June 11th, 2022. My complaint is about their false advertising. This company advertises *** certified trainers and training programs on their website, ****** listing, etc. I reached out to the ******************** directly and they confirmed that the *** does not certify trainers or training programs. The *** does, however, certify evaluators for their CGC, therapy dogs and other *** programs. This is not what Whispering Oaks Training advertised. I am filing this complaint because that false advertising is the reason I brought my puppy to their facility. Had I known beforehand that the *** does not certify trainers or programs, I would never have brought my puppy to Whispering Oaks.Whispering Oaks also advertises praise motivated training techniques, but when I went to pick up my puppy he was in a prong collar and I was sent home with the collar to continue his "training". I was told over the phone by the owner that my puppy's dog reactivity would be resolved. The puppy I received after their training program on July 1st still has unresolved dog reactivity issues and I am having to seek out help from a different trainer for my puppy to work through the methods that were used to "train" him. The owner of the company has responded to me about the unresolved training issues with my dog, but will not address the false advertising issue. The owner would like to show me what I'm doing wrong with our puppy to prove that Whispering Oaks did fix the issue during their board and train program. On their website Whispering Oaks Training advertises being part of the BBB, but I could not find them in your database. My request in this claim is for Whispering Oaks Training to stop falsely advertising that they are *** certified trainers and have *** certified training programs. A refund is also desired. A refund would go towards paying for the much needed training to help my puppy.