Business ProfileforAssociation Management Advisory Group

I moved into a rental property located within the Westchester Commons subdivision in *************, ** in 10/2021. Since I moved, into the property, I have attempted to obtain an amenity key card from AMAG. Each time I attempted to obtain the key card, I was deferred to my landlord, Open House Property Management. In June of 2022, I remitted payment of a HOA fee for $35, to cover the cost of the amenity key. I have followed-up with my landlord, and AMAG, to obtain ***************--to no avail. I contacted AMAG, again, in July, August, and again on 3/22/23 to obtain the status of the key card. I was informed the association was looking into it and would follow-up with me, regarding the status. I never heard back from AMAG. On 4/17/23, I sent another email to AMAG, requesting an update. They have not responded.I have resided in this residence for 1.5 years. I paid the $35 fee, and my landlord has contacted AMAG requesting they issue the amenity key. Yet, it has not been issued. I want an explanation on why the amenity key has not been issued. I have every email that was sent to AMAG, and proof of payment for the keycard fee. Moreover, as an organization, this is something that could have easily been remedied in-house. It is a shame, I had to file a BBB complaint, to ****** attention in this matter.