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Find a Location

American Energy Heating & Air has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAmerican Energy Heating & Air

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 12/1/2017

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    American Energy Heating & Air is a reputable HVAC company in Decatur, GA, providing expert air conditioning repairs, HVAC repairs, heating repairs, as well as HVAC replacements and installations for all makes and models.

    Products & Services

    HVAC Installation, HVAC Service & Repair, WiFI Thermostat , Ductless Systems/Mini Splits, Maintenance Agreements, Furnace Installation , Furnace Service & Repair

    Business Details

    This is a multi-location business.

    Find a Location

    American Energy Heating & Air has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      103 N McDonough St b,, Decatur, GA 30030
      BBB File Opened:
      7/1/2008
      Years in Business:
      18
      Business Started:
      6/23/2006
      Accredited Since:
      12/1/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Michael Johnson, Owner
      Contact Information

      Principal

      • Mr. Michael Johnson, Owner

      Customer Contact

      • Mr. Michael Johnson, Owner
      Additional Contact Information

      Fax Numbers

      • (678) 802-0525
        Primary Fax

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brandi S

      1 star

      04/17/2023

      I had a compressor replaced through American Energy Heating & Air in June of ****************** more than $1600; just after I closed on my home. My heat pump was from 2019 so it was still under warranty. That compressor failed again in February 2023. When American Energy came out in February 2023 to confirm the compressor failed, they said the cause was likely an underlying electrical issue. They said they would be able to replace the compressor one additional time but that would be it. They also recommended a surge protector for the unit. I had an electrician come out who wasn't able to find any underlying electrical issue but he recommended a surge proctector for the entire house which I purchased.I continued to call American Energy to see when they would be able to replace the compressor again since it had been less than a year since it failed. I called them multiple times in early March, left multiple messages and they NEVER called me back to schedule a time to come back and fix the compressor.I would not recommend American Energy Heating & Air to anyone because of the way they treated me as a customer. I'm very disappointed in their integrity and ethics.
       
       
       

      American Energy Heating & Air Response

      04/18/2023

      Dear **************, We understand your frustration regarding having a compressor fail. We did not install the **** system in your home. We came out to diagnose a problem and determined the compressor failed in the middle of summer. As you may remember, we worked very hard on your behalf to replace the compressor in a timely manner and stayed in constant contact with you providing the latest updates. You were very happy with our response time and communication throughout the process. Fast forward to the new compressor failing, again. We advised there may be an underlying cause and that is why we recommended a surge protector, and to have an electrician take a look in order to cover all the bases. We stated that if a surge protector was not installed we could no longer warranty the compressor. The last time we spoke; we discussed that the compressor was on back order and we were waiting for the part. My apologies that I have not reached since then with a current update. Our office staff has been out due to covid including myself. I hope you can understand these extenuating circumstances and the impact they've had on our daily operations. I'm sorry that it has delayed the installation of the new compressor. Gratefully, we are well and back to work. Please give me a call at your earliest convenience if you would like to get on our schedule. I hope to hear from you.
       

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