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Find a Location

Hair Restoration Specialists, Inc. has 1 locations, listed below.

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    Business ProfileforHair Restoration Specialists, Inc.

    Hair Replacement
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/4/2011

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Hair Restoration Specialists, Inc. provides:

    Hair Replacement
    Beauty Salon
    Hair Care
    Hair Products
    Hair Transplants
    Laser Therapy

    Products & Services

    This company offers Surgical & Non-Surgical Hair Replacement. This company offers a full-service hair loss treatment, replacement, and restoration center providing surgical and non-surgical hair restoration and replacement solutions.

    Business Details

    Location of This Business
    6065 Roswell Rd NE Ste 300, Atlanta, GA 30328-4013
    BBB File Opened:
    11/1/1992
    Years in Business:
    46
    Business Started:
    1/1/1978
    Business Started Locally:
    12/1/1985
    Accredited Since:
    2/4/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • HRS
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 3:30 PM
    Su:
    Closed
    Business Management
    • Mr. Ronald S. Zieve, Director
    • Dr. Matteo Taerri DMD
    • Marshall Boyd, Co-Director
    • Dr. Neil Gladstone MD
    • Ms. Julia Horton, Clinic Director
    Contact Information

    Principal

    • Mr. Ronald S. Zieve, Director

    Customer Contact

    • Mr. Ronald S. Zieve, Director

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I was seen by HRSATL on Dec 19th. Prior to my procedure I was given a consultation and quoted $7,000 dollars. I paid $1,000 almost a year before my procedure in order to save the special rate they were giving me for a ***** fue graft procedure. They told me someone who specializes in African American hair will perform my procedure. I will leave her name out. The day of my procedure they made me pay the remaining $6,000 dollars up front. I paid and after that i was sent into the procedure room. I was not told that the technician performing my procedure would be different than the one promised. Had i known this i wouldnt have paid them and i would have left. Before starting the doctor gave me versed injection and valium. A male technician performed my procedure, who seemed very inexperienced. During the procedure the surgeon left for long periods of time. After the procedure I noticed that the amount of grafts taken were not nearly **** as promised. I asked them the number of grafts that were taken and they cannot tell me. Its been a month and they still do not know because the surgeon did not count and document the amount taken. Till this day I have been calling them every day and asking them how many grafts and if i can see surgical notes but there were no notes taken at all and the grafts werent counted. They came up with an amount of $2500 refund for the grafts that were not taken out. They continue to prolong and postpone my refund. Telling me that if my refund is not made by January 31 it will have to be made next month. But they are the ones postponing it.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jamil M

    1 star

    02/06/2024

    I underwent an FUE hair transplant at HRS in August/September 2021, filled with hope and confidence in the clinic's reputation and the professional discussions I had with a doctor prior to the procedure. Unfortunately, my experience has been far from what I expected, not only because of the unsatisfactory outcome but also due to a significant lack of transparency from the clinic.After patiently waiting for two years for the promised *******************, I have to express my disappointment. The density of my hair, particularly in the frontal area, has noticeably decreased from even pre-procedure. This outcome is deeply disheartening, considering the time and financial investment, and the high expectations set by the clinic.Moreover, I was not informed that the person conducting the procedure would not be the doctor I initially spoke with. This lack of communication and transparency is concerning and adds to my dissatisfaction with the entire experience.Understanding that hair transplant procedures are complex and results can vary, I gave ample time before making any judgments, hoping for the transplanted follicles to mature. Unfortunately, this patience has not yielded the positive change I was promised.Through this review, I am seeking an explanation or guidance from HRS on why the outcome was not as anticipated and why there was a change in the medical personnel without my knowledge. My experience highlights not only disappointing results but also a troubling lack of clarity and communication from the clinic. I look forward to the clinic's response to address these significant concerns.

    Local BBB

    BBB Atlanta & NE Georgia

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