Business ProfileforCabinet & Stone City, LLC

Date of Transaction: Date of payment Feb 18, 2022 Amount of Money Paid: $4,187.13 What the business committed to provide you: Kitchen Cabinet and installation.Nature of **************** not fulfilled. Product not delivered; Business is refusing to fulfill the commitment neither refunding money.Business is refusing to provide the service.I ordered kitchen cabinets from Cabinet & Stone City *******. I sat with Lin **** the representative who designed cabinets for me. I paid full invoice upfront, in advance on February 18, 2022, and the charge included cabinets and installation.On April 20, Cabinet & Stone City sent an installer with some boards. Installer tried to install. ********** called me to inform me that the installer is unsure he can install island cabinets on the tile floor. Tao indicated he would send a different installer but that will be the following week. I indicated it will be fine. But Tao asked installer *********************** to install using a concrete nail with a powder actuated tool instead of using screws.Once I realized the cabinet ********** has designed is not good for the farmhouse sink that I purchased a few months ago, I called Tao. Tao stated he has ordered a new cabinet for me and demanded extra for that cabinet. I asked if he could credit for the cabinet, I already paid for it but that is not the right one. He said no, he would not do that. Started using words like fxxx, crazy. I reiterated there seemed to be mistakes in design and order. Although I spent at least 8 to 10 hours on the design, he never mentioned the difference between a cabinet and a farmhouse type sink. He assumed and created the design and ordered for me. So, I stated that it is fair to ask for at least some credit for the cabinet and I pay the difference. He continued to those f-words, C-words. I asked him to stop using those words and talk responsibly. He continued to use words and scolding.