Business ProfileforDrive Automotive Services, Inc.

DISHONEST.For almost 2 months they provided no transparency on the diagnostics or the work that was actually being done, and went outside of what was approved by myself and by ************ date, I have received 3 separate final invoices. After pointing out via email that the 1st final invoice had charges for work that was not done/parts that werent installed, I went to the shop to view the work and discuss the discrepancies. Upon my arrival to the shop they gave me a 2nd version of the final invoice, and tried to act dumb when I said it did not align with the 1st final invoice I had received via email the same afternoon. The two employees insisted there were no differences, until both my husband and I walked them through the differences, and expressed our suspicion at the coincidence that the description of the part/work in question had been updated, but the line item fee remained exactly the same. Once I got firm and pointed out the old parts in the car, then they tried to blame the invoice discrepancies/changes on their colleague ******, for being messy.The following day I received the 3rd final invoice and it was substantially different and ~$2k higher than the first two with inflated pricing of catalytic converters! Over 2.5K for EACH catalytic converter in a ****** Outback 2013! I sadly agreed to insurance totaling out the car, because in order to take it off their lot for a second opinion I wouldve had to pay them directly and the invoicing was too messed up for me to feel comfortable doing so. If I had paid the shop directly for the first or second version of the invoice to remove it from their lot, and the second opinion came back okay, then I wouldve turned around to insurance to ask if they would complete the remainder of the work related to the accident. They wouldve said no, and pointed out that they already paid for it according to my fraudulent Pride Auto Shop invoice. I hope they get shut down for fraud.

To whom it may concern:We would like to say that we understand ********************* concerns regarding their ****** Outback. Customer *************************** brought the vehicle to Pride Auto Care for repair on 7/01/2024 by customer ********************** in.During initial inspection, the technician found internal damage done to the exhaust system. The technician advised of replacement of both catalytic converters and well as muffler.The customer opted to go with the ***************** for repairs. Due to Insurance policy, point of focus was the replacement of catalytic converters. The insurance approved both catalytic converters to avoid totaling vehicle out. The muffler was not currently approved at that time by the *****************. Due to change in Management, part numbers were not input into system correctly. The current General manager pulled parts ordering log as well as performed a Digital Vehicle Inspection to verify workmanship and part's installation. After DVI was performed, check engine light came on for transmission related issues. The technician pulled codes and found P0700 and P2764. The technician followed reflash procedures to correct error codes. ***** returned immediately indicating and internal failure in transmission. The Service Advisor Informed the insurance company of internal transmission failure, which would result in further diagnostic to identify point of failure, at which point, insurance totaled the vehicle before approval of diagnostics, ultimately no estimate was given for replacement of transmission. The shop received the documents regarding the supplemented payments from the insurance company for repairs. The customer received payment for the repairs upon the insurance company totaling the vehicle.Once again, I do apologize for your experience and frustration in this matter. Please feel free to respond with any questions and/or concerns you may have in this matter.Thank you,Pride Auto Care