Business ProfileforMazda of Roswell

Questionable sales tactics:May 1st 2023 - looked a few vehicles at the dealership. The one we were interested in was already sold but sales person informed ******* vehicle that isn't listed yet that would meet our criteria and was already ordered by the dealership (not by me) and would be in the following week. They asked for a 1k deposit and verbally noted that if we decide not to move forward with it that's fine - we can get the money back. Almost 2 weeks later and no vehicle - with the arrival date having never officially stated to us - (just that it would be the following week) - and come to find the estimated date was almost another 2 weeks out. So we asked to cancel the transaction and for a refund. Dealer states that they communicated the date to us - no piece of paper regarding the *** or anything shows this and my wife and I both are 100% positive no date was provided to us. They state that I was told the date that was in their system (which they have yet to tell us what that is) - my parties are stating we were never given an official date and that it would just be in either the following Monday or Tuesday (about a week out from original interaction). Come to find several other reviewers are finding the same deposit tactic they are using as well.