Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jackson Acura has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJackson Acura

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/22/2006

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Jackson Acura is a new and used Acura dealership in North Atlanta offering everything automotive including luxury cars sales, service, parts and on-site financing.

    Products & Services

    New Car Inventory, Pre-Owned Inventory, Service, Parts

    Business Details

    Location of This Business
    10900 Alpharetta Hwy, Roswell, GA 30076-1414
    BBB File Opened:
    9/22/2006
    Years in Business:
    19
    Business Started:
    12/30/2004
    Accredited Since:
    9/22/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Mr. Harvey L. Jackson, President/CEO
    • Ms. Sharon Phillips, Comptroller
    Contact Information

    Principal

    • Mr. Harvey L. Jackson, President/CEO

    Customer Contact

    • Ms. Sharon Phillips, Comptroller
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I own a 2014 Acura MDX, pearl ****** Prior to that, I owned a 2015 Acura MDX, pearl ****** (I was involved in an accident where my car was hit and considered a total loss, so I replaced it with the same exact car).This model car and color was recalled for having issues with the paint (service bulletin ******). Per the bulletin, this affected MDX models between 2014 - 2016 with that ****** Despite having TWO CARS that fit were impacted by this recall, I NEVER RECEIVED ANY NOTICE. In fact, I was only made aware by another MDX owner who also recently found out. When she contacted the dealership, she was told that they are not supposed to tell people about the recall.I am very upset that Jackson Acura will not honor this recall notice and takes no accountability that the recall notice was never sent out. I've owned a total of three MDX's, all purchased back to back....this is extremely disappointing to know these dealerships do not stand behind their products.We have reached out to Jackson Acura and only received the run around - no return phone calls, weeks to return calls, no information, and ending it all by saying there is nothing they will do, and they are closing the case.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Glenn R

    1 star

    12/03/2021

    I bought a 2021 RDX FROM Jackson Acura after reading reviews and talking to other buyers. That experience was great but the service **** earns an F. They ordered a part for a malfunctioning window - ordered the wrong part. 2nd try was back ordered for months. Then they lost the order and had no way to trace it. Now on the third attempt - including 4 trips there to try and get this resolved. They still cant tell me if they have the correct part ordered or not. In the meantime the window is inoperable and they are asking me to come in again and start the process all over. Terrible customer service. Spent $45K at their dealership. Never again.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.