Business ProfileforEd Voyles Honda

On Wednesday, May 22, 2024, my vehicle would not start. AAA was able to assist me that afternoon, and I drove to Honda. *********** coordinator informed me that my vehicle would not be serviced until Thursday. I was very flustered after the day I had, and I made the mistake in leaving my prescription sunglasses in the center console. I take ownership for this mistake, but I am appalled by the lack of respect that transpired in the incident to follow. On Thursday, the service department called to inform me that my car needed a new battery and cabin air filter. I agreed to this service. I picked up my vehicle to find all windows rolled down and all items from center console thrown around. My sunglasses were gone. (The cabin air filter is not in the center console, so why was this even open?) *********** manage, ***************, was no where to be found. He did not give me a call as the coordinators said he would. He always seems to be "out of the office" or "at lunch" when I call. When I got him on the phone, he said he would review the cameras and call me back. There was not any damage or signs of forced entry. Therefore, I can only conclude an employee stole them, misplaced them, or left my vehicle unlocked overnight. I filed a police report, and the sunglasses were not returned. *************** still has not called me back to clarify what was on the cameras (or if he even looked). On June 12, 2024, I sent an email to the general manager, *************************, explaining the situation and requesting a response a week later. He has not responded. Overall, I take ownership for my irresponsibility, but I will not return to the service department due to their lack of respect and suspicious behavior. If the managers had responded or at least followed up with a formal apology for the incident and violation of privacy, I might not be writing this message. I hope you can learn from my mistake. P.S.-If you are from Honda reading this, please reply to my email or schedule a time to meet.

***,Not sure why you have not heard back from anyone, but *************** did explain a number of cars were broken into at the dealership. The cameras did see a person going through some of the cars. Both locked and unlocked. We try to safe guard all of our cars but much like a mall its hard to do. As much as we hate crime it does happen. I am glad you contacted the police. I am sorry your car was a part of the crime. I trust you let your insurance know what happened. Again, sorry for the lack of communication.