Business ProfileforAndean Motor Co.

I purchased a brand new 2023 Chevrolet Tahoe from Andean Chevrolet in February of 2023. Over the next few months I experienced several electronic related issues with the vehicle. The main issue continues to involve the radio intermittently cutting in and out, but other issues have included the start/stop button not always working on the first try (multiple pushes sometimes required), and the door lock feature malfunctioning leading to the keys being locked in the car. I waited a few weeks after the initial purchase to see if the problem would resolve on its own, and I also attempted running a software update prior to calling the dealership to schedule a repair appointment. Since loaner vehicles were not readily available, I had to wait for a convenient time to drop off the car for repair to avoid being without a car, or needing to pay for a loaner vehicle. I ended up scheduling the repair appointment in September 2023 when I would be out of town and would not need access to the car. I was called a few days after drop off and was told all issues had been repaired. After picking up my car, the radio started malfunctioning before I even left the parking lot. Clearly no testing of the repair had been done, and I assume the same software update I had already initiated myself was done thinking this would fix the issue (this was mentioned as a likely resolution at drop off). I have now made several attempts to contact the manager of the repair division to reschedule an appointment, but have not received a call back. My request is that all electronic issues be fully repaired as soon as possible with a loaner car provided free of charge during the repair time to minimize any further inconvenience.