Business ProfileforHeritage Property Management Services, Inc.

Worst property management service. I have been treated extremely poorly and they have caused my tenants a lot of problems with their delays. They also never take ownership. They insist your updates match their specs but have no specs to provide; when asked, they say its not their problem- they know that the *** tries to fine their tenants for anything and everything but still are not responsive. It also takes 48 hours and multiple calls to management and its still hard to get answers. They also talk over you and are exceptionally rude. They also ask for $199 a year to do paperwork for rentals but the only one who does paperwork is you and your management company. Heritage dont do anything to manage rentals.

Thank you for reaching out to Heritage Property Management and the BBB and allowing us the opportunity to look into your concerns. Please keep in mind that Heritage Property Management operates as the right-hand of elected Boards of Directors of community associations we are not the association itself, and we do not handle day-to-day maintenance and management of specific properties in a community. Your community has chosen to include our Leasing services in their portfolio of services this is an oversight service that ensures leasing in the community meets the parameters established within your communitys governing documents, and helps to track any changes. We do see that a request for modification was submitted on 3/26/24 the *** for your community sent this request to the Board of your community the same day. The Board approved the request, and notification of the approval was sent back on 3/26/24. We understand additional verifications and details were requested, and these were reviewed and confirmed via the portal throughout the day on 3/27/24.Please keep in mind that per community policy, modification requests are processed and reviewed through the online homeowner portal, not via email. On 3/28/24, the *** for your community again responded within the portal confirming that the Board of your community approved the modification in the available style closest to the original or current item.

Requests for modification are reviewed and ruled on by the elected Board of your community, not Heritage Property Management. These reviews are done to ensure modifications remain consistent with the guidelines within the governing documents of the community. Our records indicate that from 3/27/24-3/28/24, the *** for your community, members of our HSC team, and the Board of your community, have responded as quickly as possible with the best information possible through the online homeowner portal. Please review these messages in the portal if you have not done so already, and please be sure to use the portal as your first point of contact for requests and inquiries.