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Find a Location

The Columns At Paxton has 1 locations, listed below.

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    Business ProfileforThe Columns At Paxton

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4305 Paxton Ln SW, Lilburn, GA 30047-3389
    BBB File Opened:
    10/4/2007
    Business Management
    • Leasing Office
    • Ms. Natasha Parker, Property Manager
    Contact Information

    Principal

    • Leasing Office

    Customer Contact

    • Leasing Office
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I sent this *** to the management office on July 18, 2023 and have not received a response back yet.Dear Paxton management,I am sending this email to inform you that I am suffering from exposure to secondhand marijuana smoke in my living environment. Secondhand smoke has been seeping into my residence from the neighbors in the adjacent apartments, seems as if the unit is behind mine connecting to the master bedroom and bathroom. This has been ongoing since moved in on July 06, ********************************************************************************* my apartment for 4 nights. Myself and my 11 year old son have developed a constant cough and sore throat. The fumes from the smoke are in our hair, clothes and carpet throughout the apartment. I have only been able to sleep 8 hours the past 48hours and am having to sleep with a mask on, consume water all night and use my nasal spray along with a lung support supplement to clear my airways and nasal passages. Not only does the smoke smell, its a health risk. Secondhand smoke contains more than ***** chemicals. Of these, 70 can cause cancer and hundreds are toxic. The smoke seeps through light fixtures and electrical outlets. It passes through windows and doorways. It passes through ventilation systems. This smoke causes asthma in kids and adults. Its also bad for older people and those with heart and breathing problems. There is no safe level of secondhand smoke. The only way to protect your health is to keep smoke away. I reported this to the management office via several emails and texted and have asked to request residents smoke outside. But this has not worked. Smoke-free policies protect health in buildings like ours and according to the leasing documents I signed are a violation to the rules of this property.Please allow me to move into another building that is free of smoke. I am currently on the 3rd floor and have moved some of my belongings up 3 flights of stairs.
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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Kimberlyn G

    1 star

    03/07/2022

    I give The Columns at Paxton Lane an "F" rating in *******, **. And, I plan to communicate this further to other resources and sources. My mother and I visited this apartment complex. We were looking for a three bedroom apartment as soon as feasible. Although we were seeking a bottom level apartment, we were told about an upper level apartment that was available at that time. We were given the apartment key to go and take a look at it. Also, my mother and I took time to complete their application online within their office. There were only a few items needed such as my proof of income. My mother paid a $300 deposit. We were given a key to tour it. Afterward it was our understanding we could begin the mover in process. We started the move in process only to be told afterward that we could not move in. We needed to obtain our belongings. I reacted, but not in an aggressive, threatening or obscene manner. It was an awful experience. My mother is still trying to retrieve her deposit payment back. Currently, we have proof of a payment made toward the deposit as well as a letter from the property manager stating that we trespassed their property. I am bewildered by these actions. I am a professional person and my mother is a senior. Any discrepancies or misunderstanding about the move in should have been handled professionally and not carelessly. I would not recommend moving to this location.

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